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    Technical Specialist - Calgary, AB, Canada - Internetwork Expert

    Internetwork Expert
    Internetwork Expert Calgary, AB, Canada

    1 week ago

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    InternshipSHIP
    Description

    Blackline Safety's Technical support team is growing and needs a strong Technical Support Analyst to support our team based out of Calgary, Alberta.

    Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products.

    Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

    Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.

    Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. By 'Going the extra mile' you support your team to produce high-quality results to ensure our customers are safe. Provide technical support to Blackline's customers and to internal teams for our cloud-based proprietary solution.
    You will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
    Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting
    Investigate network and connectivity issues
    Isolate potential hardware failures and software issues for our wirelessly connected safety products
    Resolve all customer concerns via e-mail, phone, and chat to meet technical support service levels
    Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution
    Assist our internal teams by providing technical information about our products
    Ensure the privacy of customer data through various validation and verification methods
    You have a minimum of 2 years of experience in a technical support capacity
    Experience with a case management system and technical escalation protocols
    Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
    Proven track record supporting multiple technologies on various platforms

    A professional that is committed to supporting safety and understands the impact your role has in protecting our customers.

    Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

    Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.

    Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is powered by the diversity of our talented employees.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.

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