- Help to build and maintain a global taxonomy to classify and organize Technical Services content, including support cases, knowledge articles, educational topics, policy, and process documentation
- Build systems, processes, and best practices for organizing our content using existing taxonomy
- Periodically audit and review both the taxonomy and our content for correctness and relevance
- Foster team contributions to the management of content
- Identify gaps in internal documentation and vocabularies that can be addressed by new content or processes
- Enable the team to find process documentation, records of past decisions, and current organizational goals to help the global customer service team function smoothly
- Improve efficiency by reducing the need to rediscover knowledge
- Help scale the growing Technical Services team by streamlining patterns of information consumption and management
- Bachelor's degree or equivalent education/experience; MSIS or other graduate-level library science degree or equivalent professional experience a plus
- 1+ years experience developing reference resources for internal and external audiences
- Extreme attention to detail
- Basic proficiency using Python or other scripting languages for data analysis and reporting
- Enjoys working in complex, technical environments
- Desire and ability to learn a variety of new technical skills
- Excellent written communication skills in English
- Experience managing and/or designing a large Wiki (on Confluence or similar, preferably including technical subject matter)
- Experience curating an internal or external knowledge base
- Experience using and administering databases (ideally MongoDB)
- Experience managing enterprise taxonomies
- Experience with metadata standards or semantic web standards (Dublin Core, TEI, RDF, SKOS, etc.)
- Experience with JIRA or Salesforce
- 1-2 years experience cataloging and indexing information resources
- 1-2 years experience working with NLP (Natural Language Processing)
- Knowledge of statistical analysis techniques
-
Librarian, Research Services
Found in: Appcast CA C2 A - 2 days ago
Goodmans LLP Toronto, ON, CanadaGoodmans LLP is internationally recognized as one of Canada's leading and most innovative law firms. We offer market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties. · ...
-
Centennial College in Canada invites application for vacant
Found in: Jooble CA O C2 - 4 days ago
Scholar Idea Ontario, CanadaCentennial College in Canada invites application for vacant Academic and Faculty positions, a diploma- and degree-granting college in Toronto, Ontario, Canada. · J Chair, Aviation Flight and Industry Training Management and Non-Unionized Professionals October 9, 2023 · J Region ...
-
Associate Chief Librarian for Science Research and Information, Librarian III or IV
Found in: Jooble CA O C2 - 4 days ago
Medical Library Association Toronto, ON, CanadaAssociate Chief Librarian for Science Research and Information, Librarian III or IV · Consider a career at the University of Toronto . · About the University of Toronto Libraries · The University of Toronto Libraries system is the largest academic library in Canada and is cons ...
-
Metadata and Discovery Librarian
Found in: Jooble CA O C2 - 3 days ago
Douglas College Toronto, ON, CanadaEquity Statement Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to ...
-
Technical Librarian, Technical Operations
Found in: Jooble CA O C2 - 4 days ago
Porter Airlines Inc. Toronto, ON, CanadaJob Summary · The Technical Librarian, Technical Operations reports to the Senior Manager, Regulatory Compliance and Training . Working with the Maintenance Quality Assurance team, t his position supports the compliance and effectiveness of the Technical Library within the Appro ...
-
Library Manager
Found in: Jooble CA O C2 - 1 day ago
Havergal College Toronto, ON, Canada Full timecourage, and who reflects our core competencies to join our Upper School as · of Library Information Centre . This is a full-time · At Havergal College, we believe that our strength lies in our · including a faculty teaching grid that is well above the major urban school · contri ...
-
Chinese Studies Librarian
Found in: Talent CA C2 - 2 days ago
University of Toronto Toronto, CanadaJob Tittle: Chinese Studies Librarian (Librarian I/II/III; Permanent Status Stream) · Date Posted: 04/09/2024 · Closing Date: 05/09/2024 · Req ID: 36911 · Job Category: Librarian - Permanent Status Stream · Faculty/Division: East Asian Library · Department: East Asian Library ...
-
Library Services Supervisor
Found in: Jooble CA O C2 - 2 days ago
Goodmans LLP Toronto, ON, Canada Full timeGoodmans LLP is internationally recognized as one of Canada's leading and most innovative law firms. We offer market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties. · ...
-
Student Success Librarian
Found in: beBee S2 CA - 2 weeks ago
University of Ottawa Ontario, Canada Full timeJob Summary · The University of Ottawa Library seeks an innovative, motivated and service-oriented Student Success Librarian. The successful candidate will be a creative individual who works well with other colleagues in a challenging and changing environment.Description · Report ...
-
Technical Librarian, Technical Operations
Found in: Talent CA C2 - 2 days ago
Porter Airlines Toronto, Canada Full timeJob Summary · The Technical Librarian, Technical Operations reports to the Senior Manager, Regulatory Compliance and Training. Working with the Maintenance Quality Assurance team, this position supports the compliance and effectiveness of the Technical Library within the Approved ...
-
Library Technician
Found in: Jooble CA O C2 - 2 days ago
Royal Ontario Museum Toronto, ON, CanadaAre you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity?Join our team at ROM and consider a fulfilling career as a Library Technician. · POSITION SUMMARY: The L ...
-
Finance Accounting
Found in: Jooble CA O C2 - 1 day ago
Ocugen, Inc. Ontario, CanadaPermanent, Regular, Part-Time Position · Deadline: 5:00 p.m. on Friday, November 17, 2023 · Working under the supervision of the Executive Director, the successful candidate for Financial Administrator will handle full cycle bookkeeping and payroll for OCUFA. The Financial Admin ...
-
Archivist, Chinese Canadian Collections
Found in: Talent CA C2 - 3 days ago
University of Toronto Toronto, CanadaDate Posted: 04/24/2024 · Req ID: 36960 · Faculty/Division: Library · Department: Special Collections · Campus: St. George (Downtown Toronto) · Position Number: · Description: · About us: · The University of Toronto Libraries (UTL) system is the largest academic library in Canad ...
-
Change Management, Senior Analyst
Found in: Talent CA C2 - 2 days ago
Interac Corp. Toronto, Canada Full timeChange Management, Senior Analyst · At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions l ...
-
Senior Account Manager
Found in: beBee S2 CA - 1 week ago
OLIVER North America Toronto, Canada Full timeAbout the role: OLIVER is hiring a Senior Account Manager to join our hybrid onsite team in Toronto · As a Senior Account Manager, you will have excellent communication skills, fielding and managing client requests, while bringing strong business acumen across several business d ...
-
Assistant Director, Asset Management
Found in: Jooble CA O C2 - 4 days ago
University of Toronto Mississauga, ON, Canada Full timeDepartment: UTM:Student Housing & Residence Life · Campus: University of Toronto Mississauga (UTM) · U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catal ...
-
Assistant Director, Residence Life
Found in: Talent CA C2 - 6 days ago
University of Toronto Mississauga, CanadaDate Posted: 04/18/2024 · Req ID:36992 · Faculty/Division: UofT Mississauga · Department: UTM:Student Housing & Residence Life · Campus: University of Toronto Mississauga (UTM) · Description: · About Us: · U of T Mississauga—the second largest campus of Canada's top-ranked univer ...
-
Academic Advisor and Project Administrator
Found in: Talent CA C2 - 1 day ago
University of Toronto Mississauga, Canada Full timeDate Posted: 04/24/2024 · Req ID: 37083 · Faculty/Division: UofT Mississauga · Department: UTM: Dept. of Language Studies · Campus: University of Toronto Mississauga (UTM) · Position Number: · Description: · About us: · U of T Mississauga—the second largest campus of Canada's to ...
-
Academic Advisor and Project Administrator
Found in: Talent CA C2 - 1 day ago
University of Toronto Mississauga, CanadaDate Posted: 04/24/2024 · Req ID: 37083 · Faculty/Division: UofT Mississauga · Department: UTM: Dept. of Language Studies · Campus: University of Toronto Mississauga (UTM) · Position Number: · Description: · About us: · U of T Mississauga—the second largest campus of Canada's to ...
-
Global Mobility Coordinator
Found in: Talent CA C2 - 1 day ago
University of Toronto Mississauga, Canada Full timeDate Posted: 04/19/2024 · Req ID: 37020 · Faculty/Division: UofT Mississauga · Department: UTM: International Education Centre · Campus: University of Toronto Mississauga (UTM) · Position Number: · Description: · About us: · U of T Mississauga—the second largest campus of Canada ...
Technical Services Librarian - Toronto, Canada - MongoDB
Description
The Digital Librarian works within MongoDB's global Technical Services team to help classify, organize and share technical knowledge and business processes.
Our Technical Services team use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. The Digital Librarian will work closely with the Technical Services Librarian, engineers, and managers in Technical Services to improve the accessibility and discoverability of our wiki, documentation, and other sources of information. They will also help design and implement content lifecycle processes, work to update deprecated materials, and address other information needs within Technical Services.
The Digital Librarian will work with an existing Technical Services Librarian, a Knowledge team, an Education team, and the Support team.
This role can be based out of our Toronto office or remotely in the Americas (Central or Eastern Time Zones).
Responsibilities
Requirements
Nice to Haves