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    Member Systems Operations Specialist - Ottawa, Canada - Green Key Global

    Green Key Global
    Green Key Global Ottawa, Canada

    4 days ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    About Us

    Green Key Global is a leading international environmental certification body that offers standardized programs and resources, designed specifically for the hotel and meetings industries. Affordable programs, including the Green Key Eco-Rating and the Green Key Meetings Programs, help our members leverage organizational corporate social responsibility activities and support sustainable initiatives across their properties and brands to benefit the environment and improve fiscal performance and community relations. With over 20 participating countries and a notable mix of branded and independent members, Green Key Global is truly the hotel and lodging industry's sustainable certification program of choice.

    Green Key Global is jointly owned and operated by the American Hotel & Lodging Association (US) and the Hotel Association of Canada (HAC), who have recently unified to deliver a singular solution for hotel sustainability certification in North America. The Green Key Global program is poised for significant growth as this partnership will accelerate its penetration into the US market and is therefore investing in resources to support the strategic and operational expansion of the program.

    About the Role:

    The Members Systems Operations Specialist role is a critical support role for the Director of Operations, responsible for supporting the Green Key Global sustainability certification program through technical support, quality assurance and human resources. This is an exciting time for the program, and it is positioned for rapid expansion and is undergoing significant investment. This role will be focused on developing and testing our product to ensure our program meets the highest standards for global certification programs. You'll also support HR initiatives, assisting with employee recruitment, onboarding, and training programs.

    You'll thrive in this role if you are a critical thinker with a keen eye for detail, have problem-solving skills, and a passion for quality. The ideal candidate has the levelheadedness it takes to logically evaluate our programs and discover untapped potential in our systems and potential staff to guarantee a best-in-class certification journey for our hotel members.

    Key Responsibilities

    IT Support:

    • Provide technical support and troubleshooting assistance to end-users.
    • Collaborate with the development team to implement and maintain security protocols and data backup procedures.

    Quality Assurance:

    • Ensuring that critical infrastructure and data points are maintained and managed according to standards.
    • Develop and execute test plans to ensure applications meet quality standards.
    • Conduct thorough testing of software products, identify defects, and document issues.
    • Work closely with development teams to address and resolve quality issues in a timely manner.

    HR Coordination:

    • Assist with the recruitment process by posting job openings, screening resumes, and scheduling interviews.
    • Maintain employee records and ensure compliance with HR policies and procedures.
    • Support HR initiatives such as employee onboarding, training programs, and performance evaluations.

    Skills and Qualifications

    • Proven experience in IT support, quality assurance, and HR coordination.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal abilities.
    • Attention to detail and ability to multitask effectively.
    • Familiarity with HR software systems and IT management tools including JIRA Softdesk, Microsoft 365
    • Self-directed, self-starter with the ability to manage time, prioritize and work independently.
    • Able to administer project management of complex programs, updates, and technology improvements.
    • Comfortable with technology, including learning new software.
    • Proficient with MS Teams, Zoom and other collaboration platforms.

    Requirements

    • Bachelor's degree or diploma in business, hospitality, communications, or a related field; equivalent experience also considered.
    • Prior experience with certification / accreditation programs OR hotel operations and management experience are necessary.
    • Knowledge of environmental sustainability practices and standards would be a benefit.
    • 2+ years of progressive operational experience with analytical and problem-solving abilities, with a strategic mindset and a focus on continuous improvement.
    • Proven ability to manage multiple projects, priorities and stakeholders and deliver results.
    • Bilingualism (English & French) would be an asset but is not required.
    • Previous experience in sustainability, associations, or similar roles would be considered an asset.
    • Previous experience with certification programs would be considered an asset.

    Green Key Global is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We respect the dignity and independence of people with disabilities and provide accommodation and support to persons with disabilities throughout the recruitment and selection process.

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