- Customer interaction (external and internal), response & follow up.
- Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
- Aligns Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
- Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
- Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
- Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
- Collaborates with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
- Administrative work.
- Use Waste Management sales productivity software tools accurately and consistently (. /Customer Relationship Management and Pricing Tools).
- Prepares reports as needed and/or handle general administrative duties as appropriate.
- Education: High School Diploma or GED (accredited).
- Experience: One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).
- None required.
- Bilingual (Ability to speak fluent conversational French and
- Ability to effectively convert customer cancellation requests into long term relationships.
- Ability to effectively build relationships across a wide variety of business types.
- Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament.
- Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
- Positive attitude that enjoys assisting and providing solutions to others.
- High impact communication in written and verbal manner.
- Ability to adapt to change and manage multiple priorities.
- Ability to negotiate effectively.
- Ability to utilize sound business practices.
- Ability to work independently and as part of a team.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, most of the workday;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Normal setting for this job is an office setting.
-
Accounting Associate
4 days ago
Vip Vape Kitchener, CanadaWe are looking for an Accounting Associate to join our financial department. Your duties will include compiling and reviewing financial information, preparing financial paperwork, assisting with payroll processing, and maintaining records. You will also be required to perform gen ...
-
Accounting Associate
3 days ago
Henry Walser Funeral Home Kitchener, Canada** Remote work/work from home is not an option** · The Accounting Associate contributes to Henry Walser Funeral Home's mission to be a team of caring and · compassionate professionals who are committed to providing funeral services that help families and friends honour · their de ...
-
Accounting Associate
1 week ago
Trade-Mark Industrial Inc. Kitchener-Waterloo, CanadaAre you a recent graduate or experienced professional looking for a new opportunity? Consider joining the team of a fast growing multi-trade contractor that provides extraordinary job opportunities with room for growth and competitive salaries and benefits in an exciting, fast-pa ...
-
Accounts Payable Associate
1 week ago
CARLSBERG CANADA INC. Kitchener, CanadaTitle: Accounts Payable Associate · Department: Finance · Reports to: Controller · **Company Background** · Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is the · World's 3rd largest brewer and one of the fastest growing brewers in the Worl ...
-
Corporate Accounts Payable Associate
1 day ago
Mitchell Plastics Kitchener, CanadaMitchell Plastics Technical Centre · We currently have an exciting opportunity to join our team as a Corporate Accounts Payable Associate, based out of our Technical Centre location in Kitchener. · **The Role**: · - Prepare vendor and raw material invoices for payment · - Ensure ...
-
Corporate Accounts Payable Associate
1 week ago
Mitchell Plastics Kitchener, CanadaPut yourself in the driver's seat; imagine where a career here could take you. · Mitchell Plastics is an award-winning and growing company. Our key strength is that we offer our world-wide automotive customers a single-source alternative for all of their interior automotive plast ...
-
Corporate Accounts Payable Associate
1 week ago
Mitchell Plastics Kitchener, CanadaPut yourself in the driver's seat; imagine where a career here could take you. · Mitchell Plastics is an award-winning and growing company. Our key strength is that we offer our world-wide automotive customers a single-source alternative for all of their interior automotive plast ...
-
Accounting Associate
4 days ago
Septodont Cambridge, Canada**General information**: · **Reference **: · **Position description**: · **Job Title**: · Accounting Associate · **Company Details**: · Septodont is a leading manufacturer of dental pharmaceuticals and medical devices. The French-based company employs over 2,000+ people globally ...
-
Accounting Associate
4 days ago
PakFab Engineered Solutions Cambridge, CanadaPakFab Engineered Solutions is a North American company with a world class team of packaging experts. We design, program-manage, fabricate, source, retro-fit, repair/service, and breakdown/recycle all types of packaging - metal, plastic, foam, bags, bulk/standard bins and a varie ...
-
Accounting Associate
4 days ago
Trade-Mark Industrial Inc. Cambridge, CanadaAre you a recent graduate or experienced professional looking for a new opportunity? Consider joining the team of a fast growing multi-trade contractor that provides extraordinary job opportunities with room for growth and competitive salaries and benefits in an exciting, fast-pa ...
-
Accounting Associate
14 hours ago
Trade-Mark Industrial Inc. Cambridge, CanadaAre you a recent graduate or experienced professional looking for a new opportunity? Consider joining the team of a fast growing multi-trade contractor that provides extraordinary job opportunities with room for growth and competitive salaries and benefits in an exciting, fast-pa ...
-
Accounting Associate
1 week ago
Linamar Corp Guelph, CanadaAccounting Associate · The Accounting Associate position is responsible for planning, organizing, and administrating specialized accounting activities associated with maintaining ledger accounts and for developing financial statements and reports. This position is suitable for a ...
-
Accounting Associate
4 days ago
RLB LLP Guelph, CanadaOur client in **Guelph**, **Van Harten Surveying Inc.**, is looking for an **Accounting Associate** to join their team · Reporting to the Accounting Lead, the Accounting Associate works efficiently with detailed financial information to facilitate accurate and complete financial ...
-
Accounting Associate
1 week ago
Linamar Corp Guelph, CanadaAccounting Associate · The Accounting Associate position is responsible for planning, organizing, and administrating specialized accounting activities associated with maintaining ledger accounts and for developing financial statements and reports. This position is suitable for a ...
-
Accounting Associate
1 week ago
Guelph Manufacturing Group, Inc. Guelph, CanadaLooking for your next opportunity in the fast-paced and exciting field of automotive manufacturing? Look no further · We are looking for an experienced **Accounting Associate **to join our team. · **Your daily responsibilities will include**: · - Interacting withyour team members ...
-
Accounting Associate
1 week ago
Waterloo Biofilter Systems Inc. Guelph, Canada Full time**Position**:Accounting Associate - Guelph, Ontario - Full time Permanent · **About Us** · Waterloo Biofilter Systems has been recognized in the Globe and Mail as One of Canada's Top Growing Companies. We are a Canadian-owned and operated company that develops, designs, manufactu ...
-
Accounting Associate
1 week ago
Uvalux International Inc. Woodstock, CanadaUvalux Tanning & Support is Canada's largest distributor of commercial tanning equipment, lotion and supplies. Named one of Canada's Top 50 Small and Medium employers, we are an exciting, family owned business which values people and provides a culture where you can grow and deve ...
-
Accounting Associate
2 days ago
TF WARREN GROUP INC Brantford, CanadaWe are looking for an Accounting Associate to join our team · Essential · **Responsibilities**: · - Maintain accurate record of receivables and follow up with customers on aging balances (collection calls for delinquent accounts) · - Intercompany invoicing · - External invoicing ...
-
Accounts Payable Associate
3 days ago
Septodont Cambridge, Canada**General information**: · **Reference **: · **Position description**: · **Job Title**: · Accounts Payable Associate · **Company Details**: · Novocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and ...
-
Accounts Payable Associate
4 days ago
RailWorks Corporation Guelph, Canada**Job ID**: 17370 · **Accounts Payable Associate (Hybrid)** · Reporting to the Controller, the Accounts Payable Clerk performs accounting and administrative/clerical tasks related to the efficient processing and maintenance of accounts payable transactions; and provides general a ...
Bilingual Account Associate - Kitchener, Canada - Waste Management
Description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
Shift times : 8am to 4:30pm or 8:30am to 5pm (Monday to Friday)
The Account Associate I – Bilingual (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small/Medium commercial Waste Management customers as part of a team-based queue. The IAM - TEAM manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the IAM - TEAM is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
III. Supervisory Responsibilities
This position has no supervisory responsibilities.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.