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    Technical Support Specialist - Edmonton, AB, Canada - Long View Systems

    Long View Systems
    Long View Systems Edmonton, AB, Canada

    6 days ago

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    Description
    A career that helps you get more out of life.
    A Long View career helps you get more out of life.

    We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest.

    At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work
    Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?

    We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across the following locations Vancouver, Calgary, Edmonton, Toronto, or the greater areas You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.

    You will provide tier I support for all IT and communications systems in use with the service desk.
    Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
    Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
    2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
    ~ The ability to speak Spanish fluently in a professional environment
    ~ Excellent Spanish bilingual written and verbal communication skills
    ~ Proven ability to troubleshoot and resolve technical and procedural issues
    ~ Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
    ~ Proven ability to provide superior customer service both on and off of the phone
    ~ Ability and willingness to work an overnight shift

    Check us out on LinkedIn, Twitter and Instagram
    Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people.

    Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment.

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