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Purser, In-Flight Services
1 week ago
Porter Airlines Inc. Ottawa, ON, CanadaJob Summary · Reporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft. · Duties & Responsibilities Responsible to the Captain for duties pertaining to passe ...
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Chef D'escale, Yow
4 days ago
Air France KLM Ottawa, Canada**Job Role**: · The Station Manager reports to the Canada Regional Station Manager. In line with Group strategies and Quality Standards, the incumbent manages all activities in the station in order to guarantee an excellent customer experience, to ensure cost effectiveness of ope ...
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Commissary Attendant
1 week ago
Gate Gourmet Ottawa, CanadaWe're looking for motivated, engaged people to help make everyone's journeys better. · Gate Gourmet, is the world's largest independent provider of catering and provisioning services for the airline industry. · **Job Description**: · The Commissary Assembler is responsible for th ...
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Customer Service Agent
1 day ago
Strategic Aviation Services Ltd. Ottawa, CanadaCome join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are pas ...
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Airline Ramp
2 days ago
Maintair Aviation Ottawa, Canada**SHIFTS AVAILABLE**: · **HIRING & RETENTION INCENTIVE**: · **_ Ongoing Retention Incentives are also available, based on performance and longevity with the company. All team members are eligible for flight benefits with the carriers we proudly partner with as well._** · **JOB SU ...
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Customer Service Agent
1 week ago
Strategic Aviation Services Ltd. Ottawa, CanadaCome join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are pas ...
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Lead Ground Service Agent
1 week ago
Strategic Aviation Services Ltd. Ottawa, CanadaCome join the exciting world of aviation Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are pas ...
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Customer/guest Service Representative
1 week ago
Maintair Aviation Ottawa, Canada**SHIFTS AVAILABLE**: · **Maintair operates 24/7/365 in Ottawa; and so the shifts **available are as follows;** · **early** mornings and/or afternoons into nights : Full time** · **available early mornings and/or late nights : Part time** · **A split shift is possible.** · **HIRI ...
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Bilingual Customer
6 days ago
Maintair Aviation Ottawa, Canada**SHIFTS AVAILABLE**: · Maintair operates 24/7/365 in Ottawa; and so the shifts available are as follows; · Early mornings and overnights : Full time · Early mornings and/or late nights : Part time · A split shift is possible. · **JOB SUMMARY**: · Customer Service Representatives ...
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Duty Manager
2 days ago
Maintair Aviation Ottawa, Canada**DUTIES AND RESPONSIBILITIES**: · Ensure sort, load, unload baggage and cargo from flights is per air carrier policy. · Manage a varying number of flights per shift. · Engage the BTW work team to meet Service Level Agreements and carrier policies. · Propel and engage new team me ...
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Warehouse Lead
6 hours ago
GAT Ottawa, CanadaSummary · - Warehouse Lead assist in communicating policies and procedures within their operation. Lead agents assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires worki ...
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Airport Warehouse Lead
1 day ago
GAT Airline Ground Support Ottawa, CanadaSummary · Commissary Agents (3) assist in communicating policies and procedures within their operation. Lead agents assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires ...
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Btw Coordinator
6 hours ago
Maintair Aviation Ottawa, CanadaJOB SUMMARY: · The BTW Coordinator is an accountable BTW position that will work under · the direction of the Manager (BTW) and/or Station Manager to ensure all aspects of aircraft · handling are completed according to specific company policies & procedures. This includes · but i ...
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Aircraft Maintenance Planner
2 days ago
L3Harris Technologies Ottawa, CanadaL3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft comp ...
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Manager
2 days ago
Ottawa Biplane Adventures Ottawa, CanadaOttawa Biplane Adventures is looking for an enthusiastic individual to fill the position of Manager. We have operated sightseeing flights in vintage aircraft for over 30 years, and we currently offer sightseeing flights from the Rockcliffe Flying Club and The Canada Aviation and ...
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Transport Driver Lead
1 week ago
GAT Airline Ground Support Ottawa, CanadaSummary · Transport Lead Hand assist in communicating policies and procedures within their operation. Lead agents assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires wo ...
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Specialist, Quality Management System
5 days ago
L3Harris Technologies Ottawa, CanadaL3 Technologies MAS, located in **Ottawa (ON)** is a subsidiary of L3Harris Technologies, Inc. · L3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commer ...
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Ramp Supervisor
1 week ago
GAT Airline Ground Support Ottawa, CanadaJob Summary · The Ramp Supervisor will be leading, directing, and coordinating the efforts of ground, line, and cabin service personnel and the timely delivery of all services for airlines as contracted. The Ramp supervisor will take accountability for safety, operation standards ...
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Airport Duty Manager
6 hours ago
Sky Café Ottawa, CanadaSummary · - The Duty Manager is responsible for ensuring the safe and efficient execution of all day to day tasks related to their local Sky Cafe Station. · Job Responsibilities · - Overall Job Duties · - Promote and embody the company core values, ensuring all team members are c ...
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Duty Supervisor, Cargo
3 days ago
Canadian North Ottawa, CanadaOur airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. · When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essenti ...
Purser, In-Flight Services - Ottawa, Canada - Porter Airlines
Description
Job SummaryReporting to the Manager, In-Flight Services, the YOW Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.
Duties & Responsibilities Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants Responsible for control of the onboard service Responsible to monitor the performance of Flight Attendants Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers Responsible for In-Flight documentation pertinent to the flight Obtain necessary flight details and to relay this information to the flight attendant Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations Assume responsibility of the flight attendant while on assignments away from home base Responsible for the adherence of Porters Brand and Service Standards Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations Any other duties assigned by Manager, In-Flight Services Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and othersTeamwork:
Working collaboratively with others to achieve organizational goals
Passenger/Customer Service:
Providing service excellence to internal and/or external customers (passengers)
Initiative:
Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Results Focus:
Focusing efforts on achieving high quality results consistent with the organization's standards
Fostering Communication:
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Minimum of 19 years of age at time of employment Completion of secondary school Fluency in English. Fluency in French is a preferred asset A minimum of one (1) to two (2) years of experience as a flight attendant is required Three (3) to four (4) years of experience working with the public in a customer service role is required Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D) Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process Ability to meet required medical standards (including a drug test) Previous work experience as an In-Charge Flight Attendant is considered an asset Proven leadership skills from prior work experience Superior communication and interpersonal skills Excellent process analysis and problem-solving skills Demonstrate a safety-first mindset Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback Must have excellent safety and customer service knowledge Must have the ability to work independently and as part of a team Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout Must be able to work a flexible schedule, including weekends and holidays