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    Spécialiste Support Client - Mississauga, ON, Canada - Bilinguallink

    Bilinguallink
    Bilinguallink Mississauga, ON, Canada

    1 week ago

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    Description
    BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST-HYBRID
    Full-Time, PERM

    Hours:
    Monday-Friday 8:30am-5:00pm, 1 hour lunch
    Our client is a leading pharmaceutical distribution channel that continues to grow.

    Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of professionals.

    The Bilingual Customer Support Specialist role will be responsible for both customer support functions and operations/admin functions supporting both hospital customers and manufacturers needs.


    Medical, Dental by SunLife:
    Opportunity for Growth for different project or supervisory roles- Project management
    #Personal/sick days + client is flexible
    # Not a call center environment-5 calls daily

    Managing the data of the customer, user, and manufacturer accounts on various platforms – (adding users, updating ship to the bill to information, updating address and/or contact information, etc.)
    # Ensure accuracy and integrity of data is in place
    # Support the onboarding of new members and products using project management tools
    # Support the Director, Customer Service to ensure that membership always receives a high level of service.
    # Act as back up when Director, Customer Service is not available
    # Providing allocation support to members
    # Backorder management support; product alert message support
    # Provide key performance data and reports to manufacturers on a regular basis
    # Scheduling yearly Business review meeting and compiling presentation data for performance reviews with the manufacturers and customers as needed
    # Providing support in creating and updating orders in special circumstances
    # Providing customer service support (level 1) and ensure that customer question and concerns are addressed with follow up, analysis and resolution provided to the customers
    # Maintenance of database, files, and contract reports
    # Bilingual French/English (Spoken/Written)
    #
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