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    Senior Technical Writer - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    4 days ago

    Cb Canada background
    Description

    Senior Technical Writer

    On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Writer.

    Senior Technical Writer – Job Description

    • Create content for the audience - You'll write audience-centred content that is clear, accurate and complete by following internal and department standards and general standards for plain language and design
    • Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.
    • Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience
    • You will suggest ways to improve site navigation, documentation design and online communications
    • You will research new methods and best practices for documentation
    • Work closely with internal partners and subject-matter experts to make sure information is correct and complete
    • Work independently and with the team - You'll work with minimal supervision, keeping management informed and escalating issues when needed
    • You'll work with the team to deliver large communication projects and independently lead small to medium projects
    • You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information

    Senior Technical Writer – Mandatory Skills

    • 5+ years of experience in technical writing
    • Skilled at writing in plain language
    • Strong communication skills, both written and verbal
    • Time management skills
    • Strong understanding of metadata and previous experience with search engine optimization (SEO)
    • Previous experience with HTML or a related language
    • Strong relationship management skills; able to work in a consultative capacity and elicit the requirements from business partners and SMEs

    Senior Technical Writer - Nice to Have Skills

    • Bilingualism in English and French is an asset.
    • Previous experience with editing
    • Previous FI experience
    • Any technical writing education or certification

    Senior Technical Writer - Assignment Start Date

    ASAP – 6 months to start

    Senior Technical Writer - Assignment Location

    Toronto, ON – Work Hybrid

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