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    Branch Administrator - Burnaby, Canada - Refrigerative Supply Limited

    Refrigerative Supply Limited
    Refrigerative Supply Limited Burnaby, Canada

    Found in: Talent CA C2 - 6 days ago

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    Description

    The Opportunity:

    What youwould be doing.

    The Branch Administrator is responsible for assisting Branch Manager in allaspects of administration, inventory control, daily cash reports, bank depositsand warranty claims in conjunction with head-office team. The position alsoassists sales and warehouse staff during busy periods.

    Sales & Warehouse

  • Follow up on customer inquiries such as duplicate billing, backorders, etc.
  • Answer incoming calls and enter customer orders during busy times.
  • Provide administrative support to warehouse including receiving products during busy times.
  • Resolve supplier receiving issues or discrepancies.
  • Provide support to all branch staff in the use of P21 warehouse & sales functions including training new hires.

    • Inventory

  • Check and file packing slips including identifying shipping errors if any.
  • Notify purchasing agent or handle supplier shipping error.
  • Prepare freight claims.
  • Investigate inventory issues and assist in branch inventory clean-up.
  • Assist in preparation and organization of annual inventory count.
  • Participate in annual inventory count.
  • Oversee stock adjustments.

    • Accounting

  • Close Moneris terminals and balance cash reports on a daily basis.
  • Prepare and reconcile bank deposits and take to the bank.
  • Take customer credit card payments over the phone, process transactions on-line and forward receipts to the credit department.
  • Handle customer account inquiries such as invoice copies, shortages, payments etc.
  • Maintain warranty book and warranty tags.
  • Act as a liaison between sales staff and head-office when dealing with warranty inquiries.

    • Other duties

  • Handle incoming mail by stamping and distributing.
  • Order office stationery, coffee supplies & Moneris paper.
  • Order food/prepare training room for customer functions/seminar training.
  • Assist head office staff with their inquiries.

    • What we are looking for.

  • Deliver superior customer service.
  • Able to handle difficult customers with diplomacy and tact.
  • Capable of following written instructions and documented procedures.
  • Understands basic inventory, warehousing and stocking procedures.
  • Accuracy and attention to detail.
  • Basic computer/keyboarding skills.
  • Problem-solving and analytical ability.
  • Motivated self-starter, comfortable in fast-paced environment.
  • Demonstrated integrity and ethical standards.
  • Professional demeanor.
  • Effective listening, communication (verbal and written), and negotiating skills.
  • Judgment and decision-making ability.
  • Team player who works productively with wide range of people.
  • Superior organizational skills.
  • Experience in an administrative role.
  • Education:High school diploma
  • Experience:Minimum 2 years' administration experience
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