Jobs
>
Calgary

    Desktop Support \ Help Desk - Calgary, AB, Canada - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Calgary, AB, Canada

    1 week ago

    Tata Consultancy Services background
    Description

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

    Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

    TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status.

    Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.

    This, coupled with a unique Global Network Delivery ModelTM (GNDMTM), is recognized as the current benchmark of excellence in technology deployment.

    We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

    About the clientA global energy leader ranked in the top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas, and renewable energy technologies. Service Desk Lead/SME- Minimum Year previous IT Service Desk lead/manager.

    • Experience in IT Service Desk required.
    • Reporting and data analysis skills in ServiceNow
    • Excellent communication skills and customer handling skills.
    • An ITIL V4 / V3 Foundation qualification is preferable but not essential.
    • Knowledge of ITIL Processes MI, PM
    • Project management experience
    Knowledge of cloud-telephony tools from reporting perspective Roles and Responsibilities:

    • Manage the Service Desk team and evaluate performance.
    • Manage all escalations related to Service Desk with site SDM.
    • manage all vendors related to Service Desk Manage SLA and KPI monthly.
    • Run daily, weekly, and monthly meetings related to Service Desk
    • Ensure all updates are shared with all Service Desk teams.
    • Create reports from all tools of service desk.
    • Responsible for knowledge management related to Service Desk
    • Excellent excel and presentation skills.
    • Experience in Vendor management for Service Desk tool.
  • Kaco Systems

    help desk technician

    1 week ago

    Kaco Systems Calgary, Canada Plein temps

    Education: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · or equivalent experience · Tasks · Give access to computer networks · Report on the performance of computer systems and networks · Respond ...

  • KMK Digitech Inc

    help desk technician

    6 days ago

    KMK Digitech Inc Calgary, Canada Plein temps

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Report on the performance of computer systems and networks · Respond to users experiencing difficulties with computer · Consult user guides, technical manu ...

  • CB Canada

    Help Desk Support

    4 weeks ago

    CB Canada Calgary, Canada

    Ref ID: · Classification: Help Desk Analyst I · Compensation: DOE · Robert Half is hiring now for an experienced Help Desk Support to fulfill a Contract/Temporary role for our Calgary area Client. You will provide onsite technical support and maintenance for the Client's IT inf ...

  • ANNY TYE LTD

    help desk analyst

    1 week ago

    ANNY TYE LTD Calgary, Canada Full time

    Education: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · or equivalent experience · Work setting · Help desk · Private sector · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals ...

  • Wajax Limited

    IT Help Desk I

    1 week ago

    Wajax Limited Calgary, Canada Full time

    The Opportunity · Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities and mobile phone fleet. · The Role · 40% of time managing mobile phone fleet · Answers, evaluates, and prioritizes helpdesk requests for as ...

  • F12

    help desk technician

    1 week ago

    F12 Calgary, Canada Plein temps

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 30 to 44 hours per week · Education: · Expérience: · Education · College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · Tasks · Respond to users experienc ...

  • PBS Systems

    Help Desk Analyst

    1 week ago

    PBS Systems Calgary, AB, Canada

    Technical Support Analyst month Contract) · Calgary Tech Centre, th Ave SE, Calgary, Alberta, Canada Req #430 · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System ...

  • KMK Digitech Inc

    help desk technician

    4 hours ago

    KMK Digitech Inc Calgary, Canada Full time

    Education: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · or equivalent experience · Tasks · Report on the performance of computer systems and networks · Respond to users experiencing difficulties with computer · Consult user guides, t ...

  • sait

    Specialist, Help Desk Support

    2 days ago

    sait Calgary, AB, Canada

    SAIT's Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with compute ...

  • PBS Systems Inc.

    Service Desk/Help desk/Technical support

    4 weeks ago

    PBS Systems Inc. Calgary, AB, Canada

    Calgary Tech Centre, Calgary, Alberta, Canada · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Eac ...

  • Tata Consultancy Services

    Online Help Desk Technician

    4 days ago

    Tata Consultancy Services Calgary, AB, Canada

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...

  • Targeted Talent

    Help Desk Analyst

    1 month ago

    Targeted Talent Calgary, Canada Full time

    We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution. · Responsibilities: · Pr ...

  • Logel Homes

    IT Help Desk Technician

    1 week ago

    Logel Homes Calgary, Canada

    Join our team as an IT Help Desk Technician and be the driving force behind seamless computer operations. As the go-to problem solver, you'll prioritize, resolve, and document end user help requests. From provisioning cutting-edge technology to assisting in network and server man ...

  • beBee Professionals

    Remote IT Help Desk Specialist

    2 weeks ago

    beBee Professionals Calgary, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Remote IT Help Desk Specialist to join our team in Calgary. · The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run dia ...

  • Compass Energy Systems Ltd.

    Help Desk Support Analyst

    2 weeks ago

    Compass Energy Systems Ltd. Calgary, Canada

    **Posting Details**: · For us, people are the heart of our organization. For over 20 years, our team's been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural ...

  • Bell Canada

    Spécialiste Help Desk H/F

    4 weeks ago

    Bell Canada Calgary, AB, Canada

    Press Tab to Move to Skip to Content Link · Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop i ...

  • Propak Systems Ltd.

    Help Desk Technician

    4 weeks ago

    Propak Systems Ltd. Airdrie, Canada

    **Role & Responsibilities**: · - Device Support · - Basic troubleshooting of corporate device hardware and software, including but not limited to workstations, laptops, cell phones, desk phones, printers, scanners, copiers, and tablets. · - Hardware deployment and replacement · - ...

  • S I Systems

    Jr. Bilingual Help Desk Operator to support the pre-sales team with IP Telephony, LAN, and WiFi

    2 weeks ago

    S I Systems Calgary, Canada

    Jr. Bilingual Help Desk Operator to support the pre-sales team with IP Telephony, LAN, and WiFi services to customers · Job Type: Contract · Positions to fill: 1 · Job End Date: Dec 20, 2024 · Pay Rate: Hourly: Negotiable · Job ID: 138085 · Our valued telecommunications cli ...

  • beBee Professionals

    Desktop Support Technician

    2 weeks ago

    beBee Professionals Calgary, Canada IT Support Freelance

    Job Title: Desktop Support Technician · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Desktop Support Technician to join our team in Calgary, AB. The successful candidate will be responsible for providing technical assistance and s ...

  • Long View Systems

    Global Service Desk

    2 weeks ago

    Long View Systems Calgary, Canada Hourly / Temporary Employee

    Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture tha ...