- Customer centric oriented.
- 10+ years of experience with proven track record in process optimizations, operational excellence, customer experience.
- Knowledge of financial services/credit insurance would be highly appreciated.
- Experience in defining customer journeys and mapping processes; Lean certification & Visio would be a plus.
- Superior interpersonal skills to drive cross functional collaboration and lead change initiatives.
- Creative, innovative, analytical and collaborative.
- Project and change management and facilitation skills.
- Highly organized, design-minded and detail-oriented.
-
Business Process
1 week ago
ALSTOM Toronto, CanadaReq ID:417911 · Imagine playing a central role in reducing the carbon footprint of Canada's busiest public transit system and doing so with a consistently ranked Top Employer with a global reach. As part of the ONxpress consortium, Alstom is proudly working to transform the colle ...
-
Business Process
3 days ago
University Health Network Toronto, CanadaJob Posting #914834 · Position: Business Process & Data Analyst · Department: UHN Data & Analytics · Site: Downtown Toronto location & Other UHN sites throughout the GTA · Hours: 37.5 Hours/Week · Reports To: Manager, Data Literacy & Analytics · Salary Grade: H0:06 · Salary Range ...
-
Business Process
3 days ago
University Health Network Toronto, Canada**BUSINESS PROCESS & DATA ANALYST** · **Job Posting #**:923094 · **Site**: Toronto General Hospital · **Department**: UHN Data & Analytics · **Reports to**: Manager, Data Strategy and Governance · **Hours**: 37.5 hours per week · **Salary**: $67,509 - $84,396 annually (Commensura ...
-
Analyst, Business Process
1 week ago
Healthcare of Ontario Pension Plan (HOOPP) Toronto, CanadaWhy you'll love working here: · - high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning an ...
-
Business and Process Analyst
1 day ago
Toronto Transit Commission Toronto, Canada**JOB INFORMATION** · **Requisition ID**: 8367 · **Number of Vacancies**: 1 · **Department**: Human Resources Business Transformation · **Salary Information**: $88, $110,401.20 · **Pay Scale Group**: 09SA (CAN/S/J/09SA) · **Employment Type**: Regular · **Weekly Hours**: 35 **Off ...
-
Business Process Lead
1 day ago
The Home Depot Canada Toronto, Canada**Position Purpose** · **Position Responsibilities**: · Strategy and Planning · - Listens to and gains knowledge of the customer and CAM/NAM experience. Pulls data to analyze current customer purchasing patterns and partners with outside sales teams to develop streamlined process ...
-
Business Process Analyst
1 day ago
Home Trust Company Toronto, CanadaCompany Profile · Home Capital Group Inc., together with its operating subsidiary Home Trust Company, has developed a track record of success as Canada's leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building ...
-
Business Process Consultant
1 week ago
St. Michael's Hospital Toronto, CanadaUnity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care ...
-
Business Processing Associate
1 week ago
KAR Global Toronto, CanadaWho we are: · - We fuel the entrepreneurial dream in our community_. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cas ...
-
Business Process Analyst
1 day ago
Ontario Securities Commission Toronto, Canada**Business Process Analyst** · **Corporate Finance Branch** · **Permanent, Full-Time** · **File# 22-166** · The **Ontario Securities Commission (OSC)** is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the pro ...
-
Business Process Consultant
1 week ago
Compest Solutions Inc Toronto, Canada**Business PM_ Request-ID:18631-1** · **Client - Bank domain** · **Location: Toronto - hybrid, 2-3days in the office per week required** · **Max rate CAD$40/hr. on T4.. (No INC role)** · **Only T4 role** · over all **10 Years of Experience** · **- PMP-certified or 2 years of expe ...
-
Business Processes Consultant
1 week ago
SAP Toronto, Canada**We help the world run better** · **THE TEAM** · SAP S4HANA Consumer Industries Order to Cash Team is part of at SAP's Cloud Success Service responsible for providing analytical, strategic and implementation strategy and execution for our customers using SAP S/4 public and priva ...
-
Business Processes Associate
3 days ago
SAP Toronto, Canada**We help the world run better** · **PURPOSE AND OBJECTIVES** · The Premium Hub Center of Expertise (CoE) is an SAP Customer Success delivery unit division. Our mission is to deliver world-class engineering services to support SAP's strategic customers. · **EXPECTATIONS AND TASKS ...
-
Thomson Reuters Toronto, Canada**Business Process Analyst, Business Architecture** · Thomson Reuters is one of the world's most trusted providers of answers, helping professionals make confident decisions and run better businesses. Our customers operate in complex arenas that move society forward — law, tax, c ...
-
Bilingual Business Process Consultant
3 days ago
Coreio Inc Ontario, Canada(Bilingual) ServiceNow Business Process consultant · Job Summary · Coreio is looking for an experienced Bilingual (French) ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients on a remote b ...
-
Director, Business Process Services
1 week ago
Maximus Services, LLC Toronto, Canada**Description & Requirements** · **About Maximus** · Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs ...
-
Servicenow Business Process Consultant
3 days ago
EY Toronto, CanadaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Business Analysis and Process Support
5 days ago
Total Systems Solutions Consulting Inc. Toronto, Canada**BUSINESS ANALYSIS AND PROCESS SUPPORT** · **THE OPPORTUNITY** · The **consultant is expected to start date is December 11, 2023 **and the **contract length is 15 months.** · **Project Context** · - Working with the Payroll team to do a deep dive of the underlying data and mappi ...
-
Revenue Operations Business Process
1 day ago
Achievers Toronto, CanadaAs a Revenue Operations Business Process & Documentation Manager, you will be responsible for overseeing and driving revenue-related projects, programs, and initiatives to optimize our department's capabilities as well as gather, interpret and articulate insights from data for th ...
-
Business Process
1 week ago
Hobart Canada North York, Canada**Company Information** · Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping ...
Sr. Business Process - Toronto, Canada - Coface
Description
We are looking for a
Senior Business Process & Client Experience Manager
Location: Toronto, ON
Making Trade Happen
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, single risk insurance, bonding, and information services.
As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.
Every day, our teams are making trade happen. Join us
Part of the North American Transformation team, the Senior Business Process & Client Experience Manager is focusing on designing and implementing customer centered processes to delight our customers and improve operational performance. This person will drive projects to streamline processes and align with multiple key stakeholders to ensure we are delivering high value customer experience and excellence in our operations. You will also help in setting a process strategy for the region and collaborate with business functions to activate and enable execution. In addition, you will play a key role in understanding client needs, monitor CX KPI's and help in setting a strategy to address vulnerabilities to achieve service excellence.
YOUR MAIN MISSIONS WILL BE TO:
Leads cross-functional project teams to identify process improvement opportunities.
Drives prioritization and selection of strategically relevant process initiatives.
Facilitates workshops to understand and map customer journeys and identify pain points.
Collaborates with various departments to implement changes and ensure seamless client experience.
Drives implementation of technology solutions to streamlines processes and improve client interactions.
Defines KPI's and monitor performance against client experience metrics.
Be the region's leader to drive LEAN 2.0 initiatives and support champions to achieve their targets.
Participates and/or lead Business Projects work streams as needs necessitate.
Gathers feedback from clients to understand needs and identify solutions to address client concerns.
CANDIDATE PROFILE:
Experience:
Schedule is 2 days onsite/3 remote.
Compensation $130, ,000.00 CAD