- Customer Service & Support
- English
- Production Accounting
- Training Delivery
- Jira
- PMI Project Management Prof
- SQL
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IT Support Analyst
1 week ago
Intelligent Wellhead Systems Calgary, CanadaIntelligent Wellhead Systems (IWS) is currently seeking a Full Time, IT Support individual to join our team in Calgary for a hybrid role. IWS is a privately owned technology company backed by Pason Systems that specializes in the development and deployment of proprietary well con ...
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Analyst - IT Support
6 hours ago
EECOL Calgary, Canada**Responsibilities**: · - Respond to telephone calls for basic level technical support including unlocking accounts, resetting · - passwords, and unlocking sales orders and purchase orders. · - Create incident ticket for every phone call received. · - Document and escalate reques ...
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Support Analyst
1 week ago
Job Title: Support Analyst · Location: Calgary, AB · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Calgary. The Support Analyst will be responsible for providing technical assistance to our customers and internal teams. ...
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Support Analyst
1 week ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Calgary. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
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Deskside Support Analyst
1 week ago
Compugen Inc Calgary, Canada**About Compugen** · Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to "simplify the business of technology, together" by focusing on business objectives and outcomes, aligning the most re ...
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Technical Support Analyst
2 days ago
Geeks Prime Tech Inc. Calgary, CanadaEducation: College/CEGEP · - Experience: 1 year to less than 2 years · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced · - Consult user guides, technical manuals and other documen ...
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System Support Analyst
5 days ago
CT Corporation Calgary, Canada**What you'll do** · - Identification of root cause and resolution of any incidents reported by the monitoring systems and end users. Analyze data inaccuracies and identify risks of changes to the environment. · - Develop the monitoring requirements to meet service level agreemen ...
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Technical Support Analyst
1 week ago
Intelligent Wellhead Systems Calgary, Canada**Job description** · **Technical Support Analyst** · Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office. · **Responsibilities** · ...
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Technical Support Analyst
1 week ago
EXSERSOL INC Calgary, CanadaEducation: College/CEGEP · - Experience: 1 year to less than 2 years · - or equivalent experience · **Work setting**: · - Consulting firm · **Tasks**: · - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems exp ...
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Junior IT Support Analyst
1 week ago
Vista Projects Limited Calgary, Canada**What Vista Does**: · Vista Projects is an integrated industrial engineering firm that helps clients **navigate the digital transformation** of their projects and operations. Our proven project execution process is based on a "single source of truth" model that eliminates the po ...
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IT Solutions Support Analyst
1 week ago
Rockpoint Gas Storage Calgary, CanadaRockpoint Gas Storage is the largest independent owner and operator of natural gas storage in North America, with strategically located assets in key natural gas producing and consuming regions. Rockpoint Gas Storage owns and operates multiple facilities, including the AECO Hub(T ...
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Network Support Analyst
1 week ago
Amayra enterprises ltd Calgary, CanadaEducation: Bachelor's degree · - Experience: 1 year to less than 2 years · **Tasks**: · - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment · - Evaluate and ...
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Technical Support Analyst
1 week ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Calgary. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance ...
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Deskside Field Support Analyst
1 week ago
Compugen Inc Calgary, Canada**Job Title** · - Deskside Field Support Analyst - Fly in/Fly out · **Vacancy No** · - VN6320 · **Work Location** · - Calgary, AB · **Job Details** · **About Compugen** · - Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and s ...
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Help Desk Support Analyst
3 days ago
Compass Energy Systems Ltd. Calgary, Canada**Posting Details**: · For us, people are the heart of our organization. For over 20 years, our team's been making a name for Compass by manufacturing, retrofitting, and servicing compression and process packaging equipment of the highest standards for the North American natural ...
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Workplace Technology Support Analyst
6 hours ago
ATB Financial Calgary, CanadaOUR BOTTOM LINE IS DIFFERENT. · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring you ...
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Systems Technical Support Analyst
3 days ago
Motiv Studio Ltd. Calgary, CanadaEducation: College/CEGEP · - Experience: 1 year to less than 2 years · **Work setting**: · - Startup company · - Relocation costs not covered by employer · - Research and development institution · - Consulting firm · **Tasks**: · - Communicate electronically and in person with co ...
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Analyst, Systems Technical Support
1 week ago
Quantum Equipment LTD Calgary, CanadaEducation: · - Expérience: · **Education**: · - Other trades certificate or diploma · - or equivalent experience · **Tasks**: · - Respond to users experiencing difficulties with computer · - Consult user guides, technical manuals and other documents to research and implement solu ...
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Cloud Service Support Analyst
6 hours ago
Convverge Inc. Calgary, Canada**About Our Team** · - We passionately solve problems and commit to quality as the leading design principle. · - We scale ourselves through small, self-empowered and self-organizing teams. · - We focus on learning, at an organizational and personal level. All employees are pursui ...
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Bilingual Sales Support Analyst
1 week ago
PBS Systems Calgary, Canada"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun " · **The Opportunity**: · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (De ...
Senior PAS Support Analyst - Calgary, Canada - CGI
Description
Position Description:
We are currently searching for an enthusiastic candidate with at least 5 years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations to join our Energy Solutions business unit in Calgary. The Energy solutions business unit has 5 IP products: "PAS" (Production Accounting Solution), "RMS" (Royalty Management System), "PVR" (Production Volume Reporting), "LandMan" (Land & Asset Management) and enVision (O&G Financial Management). CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems.
This position will work on our PAS team; the PAS product is very large, extremely complex and offers continued challenge to our Agile based Development team. As a member on the PAS Production Support team, you will be working with a team of business analysts, developers and subject matter experts supporting PAS clients, as well as performing quality assurance testing on development features and fixes. Communication and organizational skills are key to providing value added services to our customers. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.
Your future duties and responsibilities:
•The candidate will handle day to day support for our 40+ PAS clients, provide resolutions and escalate as necessary
•Perform analysis of clients' complex issues
•Respond to user support requests by monitoring Jira and the Support Mailbox, triaging issues and communicating with clients as required
•Perform QA testing for new features, software fixes and prioritized JIRA's
•Review Release notes and provide feedback to Technical writers
•Contribute to content for monthly User Group meetings
•Creating documentation as required
•Participate in development meetings with PAS team to review and assist with new development related to PAS business requirements
•Implementation of new properties and new clients
•Conducting internal and external demos
•Create and deliver training materials to clients
•Able to work independently and as part of a team
•Documenting processes and fixes
Required qualifications to be successful in this role:
•5+ years production accounting experience including experience troubleshooting production accounting system issues and/or experience with implementations
•A good knowledge of the Oil & Gas domain
•Excellent interpersonal, oral and written communication skills
•Post-secondary education in a relevant discipline or equivalent work experience
•Eager and friendly and Client Focused
•Strong Microsoft office, excel and word skills
#LI-AP1
Attributes
•PAS or comparable production accounting system knowledge
•Able to multitask effectively
•Critical eye for detail
•Have excellent time management, task planning and prioritization skills
•Able to adapt quickly to changing requirements
•Able to work effectively with minimal supervision
•Ability to build strong relationships with team members
•Excellent written and verbal communications in English
•Problem solver, ability to think outside of the box
•Willingness to learn and grow
•Embrace emerging technology
Nice to Have
•Experience working in service desk support
•Experience working in an Agile Development environment
•Formal training and/or designation related to Business Analysis and/or Project Management
•CAPPA designation
•5+ years of experience in positions requiring analysis, documentation, and client interaction
•Training and/or designation related to business analysis techniques
•Familiar with database query tools – creating and running SQL scripts
•Experienced in using the following tools: SQL Developer, SharePoint and JIRA.
Skills: