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Brampton

    Equipment Rental Specialist - Brampton, Canada - Sunbelt Rentals

    Sunbelt Rentals
    Sunbelt Rentals Brampton, Canada

    1 day ago

    Default job background
    Full time
    Description

    Description

    Summary

    Sunbelt Rentals – the fastest growing rental business in Canada– is seeking an Equipment Rental Specialist– You

    The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team.

    Position Responsibilities:

    Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
    Negotiates price and volume of original orders by maximizing rate and volume
    Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
    Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
    Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
    Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
    Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
    Records details of calls in phone log and maintains lost rent logs
    Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
    Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements
    Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
    Follows Standard Operating Procedures
    Ensures all activity and customer transactions are performed within Sunbelt safety policies
    Trains other employees as needed; may serve in a lead capacity to other CSRs
    Supports management in training of other employees
    May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
    Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations
    Performs other duties as assigned by the manager

    Education or experience that prepares you for success:

  • High School diploma or GED required
  • Familiarity with various types of construction/industrial tools & equipment

    • Knowledge/Skills/Abilities you may rely on:

  • Previous equipment rental industry experience
  • Knowledge about parts and equipment
  • Strong customer service & telephone skills
  • Solid computer and administrative skills

    • We Take Care of Our People - join our team now, you will be able to

  • Enjoy competitive wages and a comprehensive benefits program
  • RRSP matching program
  • Paid vacation and sick days
  • Prescription coverage, dental care, vision care, short & long-term disability coverage
  • Safety boots reimbursement ($175/year)
  • Develop new skills for a career track in service of operation management
  • We promote from within, you can explore your career and get prepared for various roles
  • Opportunity to become an operational/service manager and/or advance into branch leadership.
  • Experience high employee fulfillment with our support and empowerment
  • Work with an incredible team of people in a safety-driven culture

    • The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

    If you have done any of the following roles, we'd love to hear from you: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador

    Although we appreciate all who apply we will contact only those candidates who meet our requirements.

    Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check.

    Sunbelt Rentals a proud supporter of military families and an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply. EAST21

    Gear up for an exciting career

    Base Pay Range: $

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

    Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt's plans, policies, andapplicable agreements (unless specified in a collective bargaining agreement).

    Gear up for an exciting career

    Sunbelt Rentals supports service members. Veterans encouraged to apply.

    If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

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