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    Account Analyst - Markham, Canada - Aviva

    Aviva
    Aviva Markham, Canada

    1 day ago

    aviva background
    Description

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

    Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day.

    Hours of Operation

  • Call Centre Hours are Monday-Friday 8 am-8 pm
  • Shifts (7.5 hours per day) will fluctuate within these Call Centre hours
  • Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm

    • What you'll do

    Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches

  • 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx per day)
  • 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)

    • What you'll bring

  • 1-2 years' call centre experience
  • Billing/credit experience is an asset, but not required
  • Excellent telephone manner and interpersonal skills
  • Excellent written and oral communication skills
  • Ability to multitask in a fast paced environment
  • Ability to adapt quickly to change
  • Problem solving skills
  • Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
  • Proficient in Windows applications
  • Specifically MS Excel and MS Word

    • What you'll get

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
  • Hybrid work model

    • Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment, you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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