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    Technical Business Systems Analyst - Calgary, AB, Canada - KZenEdge Strategic Program Execution

    KZenEdge Strategic Program Execution
    KZenEdge Strategic Program Execution Calgary, AB, Canada

    1 week ago

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    Description

    Location:
    Remote/Edmonton

    Resource will work remotely, though must be available for onsite meetings when required.

    Onsite meetings include but are not limited to strategic and technical discussions, meeting with team members, senior managers, directors, executive directors, and business clients.

    University graduation in business, management, or a related discipline and four-year Technical Business Analyst (BA) experience or
    Two-year diploma in business, management, or a related discipline and six-year BA experience or
    One-year certificate in business, management, or a related discipline and seven-year BA experience or
    5 years experience conveying technical information to non-technical people and advising decision-makers on technical options.
    ~2 years experience working in a work-from-home environment within an organization equivalent in size and complexity to the Government of Alberta.

    5 years experience in facilitating meetings and communicating with senior management and project stakeholders.
    ~5 years experience planning, organizing, scheduling, and monitoring concurrent tasks.
    ~2 years experience using Microsoft SharePoint.
    ~4 years experience using MS Office 2010 products or higher versions.
    ~2 years experience with IT service management, IT service management applications, IT application development and maintenance projects.
    ~5 years experience with risk management and issues management.
    ~1 year experience with ServiceNow platform.
    ~Project Name:
    Mobile Working Technology Support (MWTS)

    Scope:

    Due to the growing concern of COVID-19 at the beginning of 2020, the Province directed employees to work from home to reduce the spread of the virus.

    This resulted in an immediate transition to mobile working and the need for departments to accommodate and adapt to the new work dynamic.

    Mobile Working Technology Support (MWTS) is being overseen by a Program Manager for the Province.
    Common boardrooms should be Microsoft Teams compatible, using standardized technology.

    This project will enable the Government of Alberta (GoA) staff to be more productive by ensuring technology used meets their mobile working needs.

    Deploy mobile devices for working staff (laptops, docking stations, keyboards, and mice).
    Reduce mobile working staff having multiple devices (e.g. a desktop at the office and a laptop).
    Equip boardrooms with standardized hardware to easily support Microsoft Teams meetings and collaboration.

    Duties:

    The Senior IT Technical Business Analyst will provide specific End User Computing (EUC) services used by the MWTS team within Technology and Innovation.

    Track ministry requests in spreadsheets (Excel) for hardware and peripherals.
    Create tickets in the GoA's BERNIE (ServiceNow) system to order hardware and peripherals.
    Update and maintain documents and emails in the MWTS SharePoint system.
    Capture risks, issues, and lessons learned.
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