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    Bilingual Customer Service Representative - Burlington, Canada - MT Talent Solutions Inc.

    MT Talent Solutions Inc.
    MT Talent Solutions Inc. Burlington, Canada

    1 week ago

    Default job background
    Customer Service / Support
    Description

    Bilingual (French) Customer Service Representative

    Location: Burlington, ON

    Overview:

    MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you

    Here's what you'll do:

    • customer inquiries, requests, and needs in a courteous manner reflecting the company's values.
    • customers with modifying orders.
    • customers on product availability, new product features and innovations.
    • and updating accounts accurately.
    • with customers to create and modify orders, arrange deliveries and pickup.
    • with the team proactively to achieve company targets and objects.
    • to effectively and collaboratively with all departments, as well as any external partners.

    Here's what you'll need to be successful:

    • be fluently bilingual (oral and written) in French.
    • education in Business, Supply Chain or similar is an asset.
    • least 2 years' experience in a customer service role.
    • computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
    • in a B2B customer service role, specifically building materials or furnishings is an asset.
    • passion for providing excellent service, strong attention to detail and problem solving skills.
    • proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.

    Here's what in it for you:

    • compensation package including benefits, employer RRSP matching program.
    • exceptional culture with a strong emphasis on employee experience, growth and professionalism.
    • stable organization with a growing Canadian stance equating to ample room for personal and career progression.
    • leadership team that values open communication, encouragement and recognition.
    • for professional growth and trainings, seminars.
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