Account Manager - Surrey, Canada - GroupHEALTH Benefit Solutions

GroupHEALTH Benefit Solutions Surrey, Canada

5 days ago

Full time

Description

WHO ARE WE?

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions

YOUR ROLE

We're currently looking for an Account Manager to join our Client Services team. This role is eligible to work remotely anywhere in Canada. As an Account Manager, you'll be responsible to manage and lead an assigned block of business for small to large client accounts. You'll serve as a strategic advisor to clients coordinating with internal stakeholders while taking responsibility for complete client relationship with GroupHEALTH, and provide mentorship and support to staff at Benefit Specialist level. This is a remote opportunity in Canada.

YOUR IMPACT

You will build strong relationships with clients by establishing a trusted advisor role; provide consistent, superior relationship management to create a WOW experience for clients and a reference for GroupHEALTH

You will build solid relationships with affiliate partners, supporting the sales process as needed

You will support company goals around client retention

You will prepare renewals and present to clients

You will lead and support regular claims experience review and annual renewal meetings

You will maintain or exceed established service levels and KPIs.

You will provide leadership and mentorship of the Benefit Specialists in delivery of the WOW Factor to clients

You will Support the ongoing training of Benefit Specialists with all aspects of client service, including, but not limited to claims investigations, plan amendments, product knowledge and updating plan documentation

You will develop, coordinate, and deliver client and plan member education sessions, demos, and other presentations in various modalities (virtual webinars, pre-recorded, and in-person)

You will collaborate with the Underwriting department to obtain quotes and alternates

You will act as a liaison for managing all escalated claims inquires including, but not limited to Life, disability, and other pooled benefits

You will proactively communicate with and educate clients on new products and services

You will understand underwriting arrangements, financial reports for ASO accounts and claims experience reports; review and monitor where necessary

You will oversee complex claim and coverage inquiries along with complex premium and billing inquiries

You will manage escalated client matters by providing recommendations and making supported decisions

You will provide financial, contractual and/or administrative analysis and reviews to clients

You will analyze claims experience, collaborating with Underwriting on plan design recommendations and pricing

WHAT TO EXPECT:

First 90 Days

Learn specific accounts and have a good understanding of them

Full understanding on virtual carrier administrative guidelines within 3 months

Leadership – a mentor for co-workers while building and supporting teamwork

Identify a raving fan of your WOW service

Solid understanding of the underwriting process for new business, alternates, and renewals

Understands financial arrangements and financial reports for ASO accounts

Strong understanding of the full-service model as it pertains to high touch servicing of clients and required client experience service calls

Strong understanding of process for new group set up

Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH

THIS IS YOU

You have 3-5 years of related group benefits experience working for an insurer or consultant/broker

You have strong interpersonal and relationship management skills

You have your LLQP

You are proficient in MS office programs

You are comfortable and have experience presenting to groups and facilitating learning sessions

THIS IS NICE

You already have your GBA or CEBS Designation (or working towards)

You have experience with CRM systems

You have a university degree

WHAT YOU'LL GET

Comfortable compensation.

Comprehensive and competitive benefits package.

Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.

Wellness programs to support you in and out of the office.

Learn and grow with us through our employee education program.

YOUR COMPENSATION

At the time of this posting, the estimated annualbase salary pay range for this position is $68,000-$75,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you'll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more

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