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    Business Process Specialist - Toronto, ON, Canada - Medcan Health Management Inc.

    Medcan Health Management Inc.
    Medcan Health Management Inc. Toronto, ON, Canada

    1 week ago

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    Description

    Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

    Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

    Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

    The Business Systems Analyst's role is to work closely with key business stakeholders, project managers, developers, and testers to ensure the overall successful delivery of solutions to work within the Clinic and Corporation Application Team.

    The ideal candidate will focus on designing new technical features and implementing systems to meet business requirements, while also supporting existing production capabilities.

    The candidate can also expect to participate in defining user stories, business process change management, incident management, root-cause analysis, and post-implementation support.

    Collaborate closely with internal stakeholders including business end users and upstream/downstream technology groups to gather comprehensive requirements related to projects, enhancement requests and problems.

    Work with clinic, back-office, and business leadership to set the near- and long-term roadmaps for Clinic and Corporate applications.

    Acting as liaison between business and development teams, participate in all aspects of development life cycle (scope and requirements, technical design, testing/QA, implementation and support).

    Turn business requirements into technical specifications and other technical documentation (e.g. object diagrams, data transformation, design and operational support documents).

    Work closely with internal development resources as well as third-party EMR vendor contacts to design and test creative and efficient solutions.

    Complete functional and technical requests as well as bug investigations and ad hoc work efforts using a variety of tools including JIRA, Confluence, and ServiceNow.

    Assist in the organization and delivery of user acceptance testing and training before application deployments.
    Create desk procedures and training material for client-facing and business users.
    College diploma or university degree in the field of business administration, computer science, information systems or finance.
    Three to five years' related work experience.
    Knowledge in any Finance and HR applications, Workday is a nice to have
    Exposure to Salesforce is an asset
    Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
    Ability to oversee the design, development, and implementation of software and hardware solutions, systems, or products.
    Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
    Excellent analytical and creative problem-solving skills.

    This is a full-time position that is scheduled primarily during business hours Monday through Friday in a hybrid environment with 2 days/week in the office at 150 York St in downtown Toronto.

    We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being.

    We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

    We offer hybrid/flexible work arrangements to help Medcanners balance their work and personal or family needs. We also have employee perks to continue to help our staff Live Well, For Life.

    This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish.

    No phone calls and no agencies please.

    Diversity, Inclusion, and Accessibility:
    Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion.

    We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique.

    If these principles resonate with you, we encourage you to apply

    If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

    Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

    Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

    Our team of 500 staff sees clients physically and virtually from our downtown Toronto location.
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