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    Application Production Support - Montreal, Canada - US Tech Solutions, Inc.

    US Tech Solutions, Inc.
    US Tech Solutions, Inc. Montreal, Canada

    Found in: Talent CA C2 - 3 days ago

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    Contract
    Description
    Job Description:

    Application Production Support
    12 Months
    Montreal, QC
    Hybrid

    Main Responsibilities :

    Level 1 and 2 Support
    • Active monitoring of production activities
    • Perform remediation steps when required
    • Interface with external IT communities to resolve incidents
    • Work with development community for Level 3 incident escalations
    • Log work and effort in support tracking application and work with team and management to reduce recurring issues
    • Available for after-hours support activities, when necessary

    Change and Request Management
    • Responsible and accountable for changes to the production environment for NAR applications
    • Work with development community for release prioritization
    • Ensure that requests for change adhere to Group and Department Policies
    • Available for after-hours and/or weekend change activities, when necessary

    Reporting & Special Projects
    • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
    • Regular reporting to line manager for prioritization and escalation
    • Conduct and participate in meetings with related communities
    • Perform control result analysis and reporting and take up corrective actions as needed
    • As required, take up project management responsibilities for special projects


    Requirements :
    • Support role experience required ( >5 years experience)
    • Experience in Banking / Financial sector preferred
    • Knowledge Core Banking applications and/or data warehousing preferred
    • DevOps knowledge will be an advantage
    • Strong database skills (Oracle, MS SQL)
    • Unix/Linux hands on experience with knowledge of day-to-day commands
    • Scripting experience (Shell, powershell, ..._)
    • Scheduling tools (Autosys)
    • Monitoring tools (Sysload, Geneos)
    • Collaboration Frameworks (SharePoint)
    • File transfer protocols
    • Prior experience in a banking environment will be an advantage
    • Strong communication skills (written and verbal)
    • Good organizational skills
    • Basic office software literacy (Microsoft Office, etc.)
    • Professional attitude and good interpersonal behavior
    • Autonomy and adaptability; must be able to take initiative and be proactive
    • Global financial products knowledge, a plus
    • Project management skills, a plus

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