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Kitchener

    Client Service Administrator - Waterloo, Canada - Sun Life

    Sun Life
    Sun Life Waterloo, Canada

    2 days ago

    Default job background
    Full time
    Description

    Job Description

    :

    As a Client Service administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders.

    The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls.

    If you enjoy

  • Always learning. Your leader will support you and help you develop within this role and beyond
  • Working in a fast-paced, evolving environment
  • Developing and maintain excellent Client relationships while understanding the importance of confidentiality
  • Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis
  • Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores
  • Being organized and detailed oriented to ensure accurate contract data

    • You are successful at

  • Being team oriented, collaborative and can build trust quickly
  • Getting things done and taking ownership for your work
  • Exceeding Client expectations
  • Solid ability to organize and prioritize activities to ensure key objectives are met
  • Strong communication, both written and verbal

    • What's in it for you

  • Pension, stock and savings programs to help build and enhance your future financial plan
  • Flexible Benefits from the day you join to meet yours and your family needs
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
  • 15 vacation days

    • You bring with you

  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
  • Experience in a customer service environment
  • Experience in a multitasking environment
  • Ability to work overtime based on Client needs
  • Knowledge of Group Insurance products
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