Jobs
>
Toronto

    Dealer Platform Manager - Toronto, Canada - Porsche Cars Canada

    Porsche Cars Canada
    Porsche Cars Canada Toronto, Canada

    3 days ago

    Default job background
    Description

    TasksTasks

    Position Objectives:

    The Dealer Platform Manager will contribute to the omni-channel customer experience for Porsche Cars Canada (PCL), PCL owned entities and for each dealer across the network via integrating key dealer-facing Porsche Systems and approved vendor partners. This position will collaborate with the Manager, Digital Platforms and other key partners including Porsche Digital, PCNA, PAG, dealers and 3rd party system providers as an important element of PCL's omnichannel roadmap. The role will also support the Manager, Customer Journey and the CRM Manager to further the use of at PCL and across the dealer network through DMSi, as well as, support the Retail and Marketing teams at PCL for escalated IT tickets.

    Primary Responsibilities:

  • Lead and implement, in coordination with the Manager Retail Platforms, PCNA and PAG the Dealer Management Systems Integration (DMSi), and Deal Builder projects.
  • Collaborate with the Customer Journey team and the Customer Experience Coordinator on omnichannel topics related to .
  • IT Ticket Level 2 / Level 3 Local Support as required – Retail & Marketing Platforms.
  • Work closely with DMS providers and other third-party vendors to enhance capabilities in alignment with PCL's digitalization strategy roadmap.
  • Collaborate, train, and motivate Porsche Centre key personnel on the implementation and enhancement of dealer platform projects.
  • Work closely with the Aftersales Business Development Manager on the strategy and rollout of key initiatives and related support topics as needed.
  • Create and prepare product initiatives based on priorities of the Business Owners (in different departments/entities) and facilitate initiative synchronization.
  • Consult collaboratively with operational departments to translate business needs into functional requirements while ensuring compliance with PCL and PCL owned entity systems procedures, Directives and IT policies, and future systems direction.
  • Meet PCL business objectives through alignment with PAG and PCNA Platform and Product Owners.
  • Achieve digital business platform related KPIs while ensuring a seamless omni-channel experience through a customer and dealer satisfaction focus.
  • Complete Privacy Impact Assessments (PIA) and Record of Processing Activities (ROPAs) in PPMS for new and existing initiatives.
  • Proactively maintain a broad knowledge of applied information technology and e-commerce strategies and implementations; direct the application of appropriate technical solutions to address specific business issues and improve processes, profitability, and information flow in an evolving end-user environment.
  • Direct cross-functional projects from the business side within PCL by following a structured methodology to lead, develop, and deploy projects from concept to realization; achieves time, cost, and quality targets.
  • Present project status (plan, budget, and timeline versus actual) to the Executive team and project stakeholders as required.
  • Develop reports on Project, KPIs and Target Status on an ongoing basis.
  • Develop and manage relationships with systems vendors, developing commercial efficacy, and delivery of agreed statements of work.
  • Works closely with People Excellence & Training to align on dealer training initiatives related to our projects.

    • QualificationsQualifications

    Qualifications:

  • Strong Project Management skills and knowledge of project management methodologies and platforms.
  • Comprehensive knowledge of digital reporting products and platforms including Google Analytics, Data Studio, Tableau.
  • Knowledge of Porsche sales and dealership systems and processes is an asset.
  • Interest, experience, and understanding of new digital technologies.
  • Awareness of legal regulations and how they impact digital product development.
  • Technical platform implementation and project management experience is a plus.
  • Experience leading complex omni-channel digital transformations including platform modernization and migration projects is an asset.
  • Overall understanding of privacy, including applied information technology and security.
  • Distinct retail and customer service experience is an asset.
  • Knowledge of German and/or French is an asset.

    • Education:

  • Bachelor's Degree in Business Administration or equivalent background in a related field of study.

    • Experience

    (Job and Industry):

  • Minimum 5 years in comparable position; Luxury and/or Automotive experience is an asset.

    • Skills / Competencies:

  • Demonstrated strong UX skills and mindset.
  • Demonstrated strong business analyst skills.
  • Experienced in Microsoft Project or other software-based scheduling toolset. Able to prioritize, structure, and schedule tasks to maximize effort and meet challenging deadlines.
  • Collaborative strategic thinker with demonstrated emotional intelligence and business acumen.
  • Reliable, dedicated, and proactive with a strong motivation and willingness to learn.
  • Ability to work independently with a high degree of initiative, takes ownership of their performance and driving results.
  • Excellent stakeholder and relationship management skills including strong conflict resolution and negotiation skills.
  • Exceptional time and project management skills including strong risk management and mitigation skills.
  • Strong presentation skills and storytelling, combined with a distinct customer orientation, professional presence, and assertiveness.
  • Detail and goal orientation; able to plan, develop, and implement mid to longer-term strategic vision
  • Strong interpersonal skills, with demonstrated ability to work collaboratively at all levels of a multi-cultural organization, using a variety of modern, online methods.
  • Excellent team leadership capabilities, is a role model, inspires others by demonstrating actions and attitude aligned with company values.
  • Able to maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly.

    • Our Porsche excite Standards:

  • Integrity: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard.
  • Relationship: We anticipate needs and create personalized connections with our customers and each other.
  • Excitement: We go the extra "1%" to create memorable experiences.
  • Efficiency: We are entrepreneurial and run our business as if we own it.
  • Leadership: We are leaders. We influence and guide both others and ourselves.
  • Porter Airlines Inc.

    Manager, Data Platform

    1 day ago

    Porter Airlines Inc. Toronto, Canada

    Job Summary: · The Manager, Data Platform is an essential technology leadership role for Porter organization. The role requires a unique blend of technical expertise and leadership skills, and involves responsibilities for data platform architecture, release planning and developm ...

  • OLG

    Analytics Platform Manager

    9 hours ago

    OLG Toronto, Canada

    Range: · 78, ,600.00 CAD · **Job Description**: · Analytics Platform Manager · GAME ON - OLG needs you · We've said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail ...

  • LifeLabs

    Manager, Consumer Platforms

    1 week ago

    LifeLabs Toronto, Canada Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technolog ...

  • University Health Network

    Platform Project Manager

    6 days ago

    University Health Network Toronto, Canada

    **Job Posting #917825** · Platform Project Manager · Site: Toronto General Hospital · Reports to: Principal Investigators · Hours per week: 37.5 hours per week · Wage Grade: M0:05 · **Salary**: $84,689 - $105,866 (commensurate with experience and consistent with UHN compensation ...

  • Rose Rocket

    Technical Platform Manager

    1 day ago

    Rose Rocket Toronto, Canada

    Rose Rocket is a market leader in Transportation Management Software. We're a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a hyper-growth company with ...

  • Thomson Reuters

    Platform Support Manager

    2 days ago

    Thomson Reuters Toronto, Canada

    **About the Role** · In this opportunity as a **Platform Support Manager**, you will: · - Manage and provide technical support to technical engineering team across multiple initiatives · - Develop new approaches to solve somewhat ambiguous problems identified across the software ...

  • Air Canada

    Manager, Digital Platform

    1 week ago

    Air Canada Toronto, Canada

    **Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Being part of Air Can ...

  • Scotiabank

    Manager, Data Platforms Risk

    2 days ago

    Scotiabank Toronto, Canada

    Requisition ID: 175932 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose**: · The Data Platform Management team is looking for a Manager, Data Platforms Risk & Audit Management to lead the team's risk management a ...

  • Scotiabank

    Manager, Data Platform Change Management

    5 days ago

    Scotiabank Toronto, Canada

    Requisition ID: 171248 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose**: · The Customer Insights, Data and Analytics (CIDA) team at Scotiabank is at the forefront of the journey to transform the Bank into a dat ...

  • Cognizant Technology Solutions

    Avaya Platform Project Manager

    1 week ago

    Cognizant Technology Solutions Toronto, Canada

    Avaya Platform Project Manager · Job Overview: · As an Avaya Platform Project Manager, you will play a pivotal role in overseeing the planning, execution, and closure of information technology projects with a specific focus on Avaya platforms and hybrid agile-waterfall methodolog ...

  • Manulife

    Analyst, Investment Platform Management

    1 day ago

    Manulife Toronto, Canada

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and ...

  • Sun Life

    Security Platform Manager, Crypto

    3 days ago

    Sun Life Toronto, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • Auvik Networks

    UX Platform Product Manager

    9 hours ago

    Auvik Networks Toronto, Canada

    **Why should you consider joining Auvik?** · - **You want to work at a company that is building impactful, relevant technology.** · Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more impor ...

  • LifeLabs

    IT Service Management Platform Administrator

    2 days ago

    LifeLabs Toronto, Canada

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technolog ...

  • TripArc

    Platform Support Desk Manager

    1 week ago

    TripArc Toronto, Canada

    Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million ...

  • Score Media and Gaming Inc.

    Technical Product Manager, Mobile Platform

    1 week ago

    Score Media and Gaming Inc. Toronto, Canada

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, a ...

  • Autodesk

    Ai/ml Platform Product Manager

    1 week ago

    Autodesk Toronto, Canada

    Job Requisition ID # · - 24WD76388 · About Autodesk · Autodesk is a global leader in 3D design, engineering, manufacturing, and entertainment software. Our tools empower innovators across industries to create physical world that we live in. Machine Learning and AI play a key role ...

  • Scotiabank

    Manager, Data Platform Intake and Onboarding

    1 week ago

    Scotiabank Toronto, Canada

    Requisition ID: 173314 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose**: · Incumbent will be responsible for support data ingestion of corporate and institutional clients into the bank's client data repository. ...

  • Thomson Reuters

    Product Manager, Digital Commerce Platform

    5 days ago

    Thomson Reuters Toronto, Canada

    **Product Management**, **Operations Digital** / **Digital Commerce Platform** · **About the Role** · We are looking for a **Product Manager **who can help us shape the future building out our digital first experiences. The role will sit within our Digital Commerce Platform (DCP) ...

  • Canadian Institute for Health Information

    Analyst, Portal and Insight Platform Management

    2 days ago

    Canadian Institute for Health Information Toronto, Canada

    **Category** · - Data Analysis · **City** · - Toronto, Ottawa, Ontario, Canada · - Analyst, Portal and Insight Platform Management · - Who we are · - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in ...