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    user support technician - Milton, Canada - SAS SOLUTIONS INC

    SAS SOLUTIONS INC
    SAS SOLUTIONS INC Milton, Canada

    5 days ago

    Default job background
    Description
    • Education: Bachelor's degree
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Consulting firm

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Servers
    • Desktop applications
    • File management software
    • Security software
    • TCP/IP

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Attention to detail
    • Sitting

      • Personal suitability

    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Organized
    • Team player
    • Work Term: Permanent
    • Work Language: English
    • Hours: 32 hours per week
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