- Motivates, directs and coaches staff to ensure quality care to all clients.
- Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed
- Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty
- Oversees staffing and the preparation of monthly schedules for Client Service Coordinators
- Oversees the hiring, training and orientation for Client Service Coordinators
- Attends and facilitates meetings as required both internal and external.
- Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
- Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
- Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate
- Supports the Regional Director/Manager with projects and day to day operations as required
- Minimum 5 years experience in the health care industry with experience in home care
- Registered health care professional an asset
- Post-secondary education or equivalent work experience
- 2+ years' people management experience
- Demonstrated commitment to the delivery of customer service excellence
- Ability to manage and improve core business processes
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
- Strong computer skills (including ability to learn proprietary software and prepare reports in Excel)
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Client Service Representative
49 minutes ago
Northbridge Financial Corporation Mississauga, CanadaNous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...
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Client Service Representative- Private Client
49 minutes ago
Innotech-Execaire Aviation Group Mississauga, CanadaThe CSR is responsible for (but not limited to) the following: · - Ensure Private lounge is properly tended for all aircraft Arrivals/ Departures · - Replenish any missing amenities accordingly from lounge · - Assist Clients with any of their requests · - Maintain aircraft orderl ...
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Innotech-Execaire Aviation Group Mississauga, CanadaThe CSR is responsible for (but not limited to) the following: · - Ensure Private lounge is properly tended for all aircraft Arrivals/ Departures · - Replenish any missing amenities accordingly from lounge · - Assist Clients with any of their requests · - Maintain aircraft orderl ...
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Client Service Assistant
1 day ago
Bayshore HealthCare Mississauga, CanadaMake "being the difference" your Career.. · Bayshore is looking for a Client Service Assistant to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. · The Client Ser ...
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Client Service Coordinator
2 days ago
Bayshore HealthCare Mississauga, CanadaThe Client Service Coordinator, On-Call, under the direction of the immediate Supervisor, handles after hours client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. · **DUTIES AND R ...
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Client Service Representative
1 day ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Client Services Representative
46 minutes ago
Full Moon Immigration services Mississauga, Canada**Kindly take a moment to review: This role operates on a commission-based structure.** · **We are seeking a motivated and customer-oriented individual to join our Client Services team as a Client Services Representative with a focus on immigration services. This is a part-time p ...
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Client Service Supervisor
1 day ago
Closing the Gap Healthcare Mississauga, CanadaClosing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. · We are looking for a **Client Service Supervisor** who can be autonomous in leading a team of personal support workers, and co ...
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Associate - Client Services
1 day ago
Assante Financial Management Ltd. / WWH Financial Group Mississauga, CanadaWe are seeking an individual who desires a long-term opportunity to grow and advance, helping shape an already successful financial planning practice. · Being a member of a small but growing team within a large firm, you gain exposure to many different aspects of the business. Ou ...
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Client Service Representative
49 minutes ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Client Service Representative
41 minutes ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Client Service Coordinator
50 minutes ago
Bateman MacKay LLP Mississauga, Canada**Client Service Coordinator (Hybrid) - Mississauga** · **Position Summary** · Bateman MacKay is seeking a full-time **Client Service Coordinator** to join the team based out of our **Mississauga, Ontario** office. This role also includes weekly work from home days. · Partners an ...
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Client Service Manager
2 days ago
LRI Invest S.A. Mississauga, CanadaLocation: Mississauga, ON, Canada · Date Posted: Apr 10, 2023 · **Description** · - The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Apex has continually improved and evolved its pro ...
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Client Service Representative
51 minutes ago
Northbridge Financial Corporation Mississauga, CanadaWe're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to hel ...
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Client Service Manager
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LRI Invest Mississauga, Canada· The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional produ ...
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Client Services Manager
1 day ago
TC Transcontinental Mississauga, Canada**At TC Transcontinental, we've got it made, and that's because of the expertise of our team.**: We are currently looking for a Client Services Manager. Our Client Services Manager plays a pivotal role in interacting with our client, and TC internal production departments. The CS ...
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Client Service Administrator
1 day ago
Northern Financial Group Mississauga, Canada**The Role** · Working within the group benefits administration team, this position will assist with new client enrollment and continued support for existing clients. This includes; coordinating the set up of new groups and addressing client questions and concerns regarding contr ...
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Client Service Representative
1 day ago
CIBC Mississauga, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
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Client Service Coordinator
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LCBO Mississauga, CanadaLCBO · Location Address: · 2460 Stanfield Road, Mississauga · Nombre de postes à pourvoir: · 1 · Pay · $57, $97,506.00 · Description du poste: · Client Services Coordinator - Contract Up To 12 Months · Commercial Services is seeking a Client Services Coordinator that is passionat ...
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Import Client Services
2 days ago
MSC - Mediterranean Shipping Company Mississauga, Canada**Company Description** · MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. · Our values are the beating heart of our business. They ...
Manager, Client Services - Mississauga, Canada - Spectrum Health Care
Description
Job DescriptionSpectrum Health Care is thrilled to be named one of Canada's Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at ) for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.