Customer Care Advisors Specialist - Calgary, AB, Canada - S&P Global, Inc.

Description

About the Role:

Grade Level (for internal use):

10

S&P Commodity Insights

The Role: Customer Care Advisor Specialist.

The Team:

Join our Upstream Energy Client Services Team, dedicated to delivering exceptional technical support and training across our application portfolio. Our expertise spans geology mapping, reservoir/production engineering, and we support global clients in both conventional and unconventional assets. We emphasize collaboration, relationship building, continuous learning, and technical excellence.

The Impact:

Our Client Support Specialists play a crucial role in connecting customers with solutions to overcome challenges in the petroleum industry. Using problem-solving skills and industry knowledge, we help customers resolve issues, learn workflows, and understand our applications. As subject matter experts, we are trusted partners for clients across various asset types and stages of development.

What's in it for you:

• Work with a renowned technology suite in the Canadian energy sector.
• Apply your petroleum industry experience and geology skills with industry-standard tools like AccuMap.
• Develop skills in online training delivery and sales presentation creation.
• Opportunity to contribute to product design and development.
• Collaborate with a diverse team in a dynamic environment.

Responsibilities:

• Demonstrate expertise in industry workflows and business practices.
• Conduct product demonstrations to clients to convey the value and capabilities of AccuMap and S&P's Upstream Canadian data set.
• Develop training content for our Learning Management System.
• Deliver training classes for AccuMap.
• Stay current on new features and product offerings.
• Act as the voice of the customer for business partners, including Product Management, Sales and Marketing.
• Provide technical support for geological and engineering workflows.
• Develop and deliver tailored training presentations and maintain digital training materials.
• Ensure data quality and completeness of S&P Upstream Canada databases and AccuMap software.
• Collaborate with various teams to meet customer needs and support sales.

What We're Looking For:

• Junior to mid-level geoscientists or engineers with relevant education or experience.
• Experience with data and applications in the exploration and production industry; familiarity with S&P Global Engineering products is a plus.
• Proven track record in delivering support or training in technical petroleum industry software. Prior experience with AccuMap is a asset.
• Excellent communication skills in English; additional language skills are a bonus.
• Aptitude for explaining technical concepts and teaching varying skill levels.
• Strong problem-solving skills and ability to understand customer needs.
• Observant, detail-oriented, organized, and investigative.
• Oracle SQL and database experience preferred but not required.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit .

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group) Job ID: 297126
Posted On:
Location: Calgary, Alberta, Canada
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