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    Youth Program Manager - Oakville, ON, Canada - Canlan Sports

    Canlan Sports
    Canlan Sports Oakville, ON, Canada

    1 week ago

    Default job background
    Description
    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America.

    The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes.

    We understand our customers' need for service excellence and are committed to it.

    The Youth League and Program Manager is responsible for the successful delivery of Canlan Sports' Youth Leagues, Learn to Skate and Learn to Play Hockey Programs and Camps and, ensuring that Canlan Sports continues to remain an industry leader in the space.

    They provide leadership, energy, and a strong initiative in developing, growing, and maintaining youth leagues and programs within the Canlan sports complexes, while balancing strong customer service, business acumen, and a drive to innovate and strive for more.

    Work will be completed in-line with approved Canlan Sports policies, on-premises work schedules.
    Light travel may be required on an annual basis for team meetings or conferences.
    Recruiting, training, scheduling, and administration of a team of part-time instructors.
    Optimizes program delivery to net promoter score and overall customer satisfaction targets, promoting long-term customer retention.
    Manages expenses in-line with approved annual operating plans and participation trends.
    Team Management

    Serves as a direct report for part-time instructors, providing leadership and mentorship to ensure that standard operating procedures, facilitation of camps and programs, and executional consistency are performed at a high level.

    Provides leadership as the primary point-of-contact, directing program delivery according to program and camp curricula, demonstrating a strong ability to problem solve and implement a vision.

    Implements process efficiencies for recruiting and training part-time instructors, managing payroll and scheduling processes, and tools to track on-ice usage and customer satisfaction.

    Is the primary lead for the recruitment of new part-time Head Instructors, and assistant Instructors, demonstrating expertise in identifying quality candidates.

    Works closely with centralized programs team and sports complex staff to develop a customer-focused culture that differentiates Canlan's youth league, camps, Learn to Skate and Learn to Play programs.

    Drive sales results and promote programs, camps, and youth leagues.

    Work with the Sales and Marketing Manager / General Manager to implement a local youth league and program marketing strategy that supports the sports complex targets.

    Undertake recruitment of teams & individual participants for youth leagues operating within the department.

    On an ongoing basis, identify and communicate the current market social, demographic and corporate trends that may impact the department's ability to meet its objectives.

    Ensure all facility and corporate marketing initiatives are implemented and effectively executed.
    Decision making and Management

    As required, assists in the development, delivery, and implementation of Canlan Sports' Annual Operating Plan (AOP) by monitoring revenue, expenses and participation trends.

    Ensures that remuneration is provided to any vendors, partners, or independent contractors as necessary.

    Manages reporting requirements and any required reviews of financial statements as required from the General Manager or Product Manager.

    Where applicable, manages Account Receivables and documentation of any formal agreements and contracts.
    Product Manager, Youth Leagues, Learn to Skate, Learn to Play and Camps
    Additional centralized Camp and Instructional Program Managers
    Additional centralized Adult + Youth League and Tournament Managers
    University Degree or College Diploma in Business, Recreation, Facility Management or a combination of experience and education.
    Certification in Standard First Aid/AED an asset.
    Demonstrated strong Computer Skills (Microsoft Office).
    Demonstrated expertise and programming experience with camps and community programs.

    Solid knowledge and experience in a variety of sports including: Proven ability to prioritize effectively & work well with customers, coworkers & management.

    Previous sports management experience is also an asset.

    Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances.

    Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices
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