Guest Services Agent - Montreal, Canada - Delta Hotels by Marriott Montreal

Delta Hotels by Marriott Montreal Montreal, Canada

Found in: beBee S2 CA - 3 weeks ago

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

Begin your purpose,

Belong to an amazing global team, and

Become the best version of you.

Source: Hospitality Online

Agent service à la clientèle

Found in: Zoho Direct Apply - 5 days ago

Recrute Action Laval, Canada

Date de début : 6 mai 2024 · Agent service à la clientèle (assurances dommages) · Êtes-vous à la recherche d'un emploi stimulant et dynamique? Si vous aimeriez faire partie d'une équipe qui croit en votre potentiel et d'une entreprise qui permettra de faire avancer votre carrière ...
Financial Services Agent

Found in: Talent CA C2 - 5 days ago

Desjardins Montreal, Canada Full time

The work mode arrangement for the position is full-time on site · You will be attentive to what our members and clients are saying to better understand and address each specific situation, with the objective of optimizing their financial health. You will be committed to providing ...
Sales Service Agent

Found in: Talent CA C2 - 3 days ago

Michel Rhéaume et associés Ltee Montreal, Canada Permanent

Description · Permanent / Full-time / Almost 100% Remote/ Montreal · MRa is a life and health insurance firm and policy administrator. · We are looking for an agent in our sales team who will be responsible for processing new customized applications and working closely with our ...
Guest Service Agent

Found in: Talent CA C2 - 5 days ago

Silver Hotel Group Montreal, Canada Full time

Aloft Montreal Airport is currently looking for a Guest Services Agent The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. · What We Offer · Work with ...
customer service agent

Found in: Talent CA C2 - 6 days ago

LaSalle College Montreal, Canada

As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and mai ...
agent service aux clients

Found in: Zoho Direct Apply - 5 days ago

Spartanium Inc Montreal East, Canada

Communiquer avec les clients suite à une nouvelle affaire ou un renouvellement dans leur dossier et les inscrire à l'Espace client ;Répondre aux questions des clients en lien avec l'Espace client ; · Répondre aux questions des clients en lien avec Ma conduite ; · Répondre aux app ...
Passenger Service Agent

Found in: Talent CA C2 - 2 days ago

Menzies Aviation Montreal, Canada Part time

Job Details · Description · Main accountabilities include: · • Ensure accuracy of all weight and balance requirements · • Promptly handle all customer service complaints with a focus on positive resolution. · • Complete all check-in procedures including the handling of reservat ...
Guest Services Agent

Found in: Talent CA C2 - 4 hours ago

Marriott Montreal, Canada

Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Process all ...
Customer Service Agent

Found in: Talent CA C2 - 5 days ago

DeLuxe Packaging Montreal, Canada

How You'll Perform the Role · The Customer Service is the conduit of information from the customer to the production floor to shipping. The position's function is to ensure this information is communicated accurately and timely to meet the needs of the customer. · Responsible fo ...
Agent de service à la clientèle- Customer Service Agent

Found in: Talent CA C2 - 12 hours ago

Solotech Montreal, Canada Full time

‎ · Agences : veuillez consulter notre site web pour savoir comment procéder. · Pourquoi Solotech ? · Pour faire passer ta carrière au niveau supérieur. Leader mondial dans les domaines de la solution événementielle, de l'intégration de systèmes et technologie virtuelle , notre ...
Customer Service Agent

Found in: beBee S2 CA - 1 day ago

Novolex Montreal, Canada Full time

Why Choose Us? · Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets. · Novolex's De Luxe Packaging brand, has over 70 years of experience. ...
Agent service à la clientèle

Found in: Adzuna CA C2 - 3 days ago

Banque Nationale Montréal, Canada Full time

· Youtube Video · Un emploi en tant qu'agent service à la clientèle pour nos centres d'appels à Montréal, c'est soutenir notre clientèle dans le cadre de ses besoins bancaires et dans l'utilisation de nos solutions électroniques. C'est par ton écoute et ta volonté d'offrir un ex ...
Agent de service aux membres

Found in: Talent CA C2 - 12 hours ago

TOTEM recruteur de talent Montreal, Canada

Notre client, une association professionnelle bien établie et de renom est à la recherche d'un agent de service aux membres. L'agent accompagnera les membres et les futurs membres en fournissant des informations au sujet des conditions d'admission, les divers types de formations ...
Agent de service à la clientèle

Found in: Talent CA C2 - 12 hours ago

TOTEM recruteur de talent Montreal, Canada

Travailler comme Agent service à la clientèle en assurances, c'est beaucoup plus que de répondre au téléphone, c'est également cerner les besoins de la clientèle, leur offrir du conseil personnalisé et les accompagner dans la solution qui leur conviendra au mieux. · On te reconn ...
Agent de service royal

Found in: Talent CA C2 - 3 days ago

FAIRMONT Montreal, Canada Full time

du poste · Votre rôle : · La première impression est toujours la bonne En tant qu'agent service royal, vous prenez soin des demandes de nos clients au téléphone, depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérience mémorable. · Donner un servic ...
Agent Service Clientèle

Found in: Talent CA C2 - 5 days ago

DeLuxe Packaging Montreal, Canada

Pourquoi Nous Choisir? · Novolex est un leader en matière d'innovation, de choix et de durabilité en matière d'emballage. Nous fabriquons des produits en papier, en plastique et en matériaux durables pour les marchés de l'alimentation, de la vente au détail, de la santé et de l' ...
Agent de service royal

Found in: Talent CA C2 - 4 days ago

Accor Montreal, Canada Full time

· Description de l'entreprise · Votre équipe et votre environnement de travail : · Situé en plein cœur du quartier des affaires, véritable épicentre du centre-ville de Montréal, Fairmont Le Reine Elizabeth est depuis longtemps l'emblème d'une ville connue pour sa créativité, s ...
Agent service à la clientèle

Found in: Talent CA C2 - 6 days ago

National Bank Montreal, Canada Permanent

Présence Sur lieu de travail Numéro de poste 15801 Catégorie Soutien Statut: Permanent Type de contrat Permanent Horaire: Temps plein Temps plein/Temps partiel? Temps plein Date de publication 01-fév-2024 Lieu: , Domaine d'intérêt: Conseils et services en centres d'appels Domaine ...
Agent ou agente, Services financiers, Clientèle

Found in: Talent CA C2 - 3 days ago

Desjardins Montreal, Canada Temps plein

À titre d'agent(e) en services financiers à la clientèle à la , vous travaillez en étroite collaboration avec les conseillers en fournissant un accompagnement sur mesure aux membres et clients dans votre domaine. Vous appuyez les conseillers dans la prestation de service et le ma ...
Agent Service Clientèle

Found in: beBee S2 CA - 2 weeks ago

Novolex Montreal, Canada Full time

Pourquoi Nous Choisir? · Novolex est un leader en matière d'innovation, de choix et de durabilité en matière d'emballage. Nous fabriquons des produits en papier, en plastique et en matériaux durables pour les marchés de l'alimentation, de la vente au détail, de la santé et de l'i ...