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    Technical Support Representative - Markham, ON, Canada - Fullsteam Holdings LLC

    Fullsteam Holdings LLC
    Fullsteam Holdings LLC Markham, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Bilingual English/French Technical Support Analyst - Silverware POS Inc. page is loaded Bilingual English/French Technical Support Analyst - Silverware POS Inc.
    Apply locations Silverware - CAN - Ontario Maestro - Markham CAN-QC-Remote time type Full time posted on Posted 2 Days Ago job requisition id JR100614 It's fun to work in a company where people truly BELIEVE in what they're doing

    Bilingual English/French Technical Support Analyst – Markham, Ontario, Canada,

    Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced technologies for the Hospitality Industry.

    Silverware's solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests.

    Silverware's obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market.

    We are currently looking for Bilingual English/French Technical Support Analysts for potential work from home role. Bilingual proficiency in both English and French is essential.
    Provide technical support to customers in English and French through various channels such as phone and email.
    Support custom applications; training will be provided.
    Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
    Strong knowledge of hardware, software, networking, and computer systems.
    Must have Windows 7, 8, 10, and 11 troubleshooting experience.
    Prior technical support is preferred.

    not fearful of action with minimum of planning; is consistent in performance and strives to be a top performer; is excellent at honest analysis; can shift gears comfortably; can comfortably handle risk and uncertainty.

    capable, and agile. Applies new learnings to enhance productivity and quality of the work without prompting.


    Communication & Relationship Building:

    Has the ability to perceive reactions via non-verbal signals of others, reason with others to promote thinking and cognitive activity, understand drivers of decisions by interpreting the cause of other's reactions and what it may mean, and manage relationships by working collaboratively to reach the best outcome for the company.

    Major Medical
    Dental
    Paid Holidays
    Employer Paid Short Term Disability & AD&D

    use hands to finger, handle, or feel objects, tools, or controls; Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

    This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Bilingual English/French Technical Support Analyst - Silverware POS Inc.
    locations 3 Locations time type Full time posted on Posted 22 Days Ago About Us
    Leading the Evolution of Software and Payments

    Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems.

    Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts.

    Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.

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