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    Order Entry, Customer Support, and Accounts Receivable Administrator - Vancouver, Canada - West X Business Solutions

    West X Business Solutions
    West X Business Solutions Vancouver, Canada

    3 days ago

    Default job background
    Full time
    Description

    We are seeking a highly organized and detail-oriented individual to join our team as an Order Entry, Customer Support, and Accounts Receivable Administrator. In this role, you will be responsible for managing the order entry process, providing exceptional customer support, and handling various aspects of accounts receivable. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

    Responsibilities:

    1. Order Entry:

    Accurately and efficiently process customer orders into the system.

    Verify order information, including pricing, quantities, and product details.

    Coordinate with different departments to ensure timely order fulfillment and delivery.

    Resolve any order discrepancies or issues in a prompt and professional manner.

    Maintain organized customer records of orders, invoices, and related documentation.

    2. Customer Support:

    Provide exceptional customer service through various channels, including phone, email, and live chat.

    Assist customer with onboarding and continuous program support.

    Resolve customer complaints or concerns promptly and escalate complex issues as necessary.

    Collaborate with internal teams to address customer needs and improve overall customer satisfaction.

    Maintain a strong knowledge of products, pricing, and company policies to offer accurate information to customers.

    3. Accounts Receivable:

    Manage accounts receivable processes, including invoicing, payment processing, and collections.

    Prepare and send invoices to customers in a timely manner, ensuring accuracy and compliance.

    Monitor customer accounts for overdue payments and follow up with customers to collect outstanding balances.

    Collaborate with the finance team to reconcile accounts and resolve any discrepancies.

    Maintain detailed records of payments received, outstanding balances, and customer interactions.

    4. Administrative Tasks:

    Perform general administrative duties, such as data entry, filing, and record maintenance.

    Generate reports and analyze data related to orders, customer support, and accounts receivable.

    Assist in improving and streamlining order entry, customer support, and accounts receivable processes.

    Stay updated on industry trends, customer preferences, and best practices in order management and customer support.

    Qualifications:

    High school diploma or equivalent; additional education or training in business administration or related fields is a plus.

    Proven experience in order entry, customer support, and accounts receivable roles.

    Proficient in using order management and customer relationship management (CRM) software.

    Excellent verbal and written communication skills.

    Strong attention to detail and accuracy.

    Ability to multitask and prioritize tasks effectively.

    Problem-solving and conflict resolution abilities.

    Strong organizational and time management skills.

    Proficiency in using Microsoft Office applications, particularly Excel.

    Ability to work both independently and collaboratively in a team environment.

    If you are a motivated individual with a passion for providing exceptional customer service, ensuring accurate order management, and maintaining accounts receivable processes, we encourage you to apply for this exciting opportunity. Join our team and contribute to our success by delivering outstanding support to our valued customers.

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