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Operation Support Services Administrator
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Administrator, Investor Services Support
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Greybrook Toronto, Canada**Who We Are** · Greybrook is a Toronto-headquartered private equity real estate investment firm that invests and actively manages high-quality development-based and value-add opportunities. Greybrook allows individual investors to partner on an equity-basis with leading real est ...
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Administrator, Client Support Services
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TMX Group Limited Toronto, CanadaThe Client Support area coordinates the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is following issuer's regulatory responsibilities to distribute annual meeting and other related materials t ...
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Administrative Support
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CBC/Radio-Canada Toronto, CanadaJob Family Business Support · Primary Location Toronto · Position Language Requirement English Only · Language Skill Level (Reading) · - Language Skill Level (Writing) · - Language Skill Level (Speaking) Status of Employment Temporary · Work schedule(s) Full-time · **Work at CBC/ ...
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Support Administrator
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Administrative Support
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Administrative Support
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Administrative Support
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Administrative Support
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Administrative Support
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IT Support Administrator
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Service Support
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Administrative Support Specialist
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Arrears Support Administrator
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Sales Support Administrator
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Proposal Administrative Support
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Operations Support Administrator
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Connect Hearing Toronto, CanadaWho we are · You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our i ...
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Administration Support Associate
1 day ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · The Adminstration Support Associate is responsible for the administration and maintenance of the insurance policy through its life cycle and Canada Life. · **What you will do** · - Manage all accounting / billing adjustments and process premium refunds and ...
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Administration Support Associate
15 hours ago
Canada Life Assurance Company Toronto, Canada**Job Description**: · We are looking for a · **_Administration Support Associate in Toronto, ON._** · **What you will do** · - Manage all accounting and/or billing adjustments and process premium refunds and charges. · - Handle all policy and client updates. · - Assist Team memb ...
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Administrative Support I
15 hours ago
Intact Toronto, CanadaOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. · Feel empowered to learn and g ...
Customer Support-Service Administrator - Toronto, ON, Canada - Notified
Description
Bilingual Customer Support Specialist in Toronto at NotifiedNotified ,a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of the Toronto office located at 155 University Avenue, Toronto, Canada. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position depending upon the experience and location of the candidate.
Fluency in both English and French are required. Please submit your resume in English.
Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.
Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
Bachelor's degreefrom an accredited college or university required.Equivalent work experience in a similar position may be substituted for educational requirements.
At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.
Fluency in English and French required
Communicates clearly with clients via phone, email, and chat
Responds to basic client support inquiries, ensuring they are handled in order of priority
Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues
Performs administrative duties including account and user maintenance
Ability to work occasional overtime during high volume periods
Knowledge of other Notified service offerings
accountable for developing technical contribution
analyses information and standard practices to make judgments
We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events
But we're not just a platform—personalized, caring service is how we operate. At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. International work environment – we have offices in 17 countries
~ Hybrid work schedule (office/home)
~ Extensive learning opportunities via our in-house virtual university with
~8,000 online courses, videos, business books and certification preps
~ Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night
At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. Notified, un segment de West Technology Group,ajoute quatre spécialistes du soutien adjoint bilingues EN/FR à son équipe de Toronto. La maîtrise de l'anglais et du français est requise. Mardi, mercredi et jeudi au bureau avec possibilité de travailler à distance le lundi et vendredi. Veuillez soumettre votre CV en anglais
Résumé du poste: L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique.
Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients.
Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors.
Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation.
Maîtrise de l'anglais et du français
Communique clairement avec les clients par téléphone, e-mail et chat
Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors.
Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs
Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail
Connaissance d'autres offres de services notifiés
Nécessite une formation sur la tâche au départ et une supervision. responsable du développement de la contribution technique
analyse les informations et les pratiques standard pour porter des jugements
Nous sommes fiers d'être le premier fournisseur de diffusion Web d'entreprise et de distribution de contenu relatif aux relations avec les investisseurs, ainsi qu'un leader mondial dans la distribution de communiqués de presse. Nos clients ont utilisé Notified pour surveiller plus de 2 milliards de conversations sur les réseaux sociaux et chaque année, nous organisons plus de événements
Mais nous ne sommes pas seulement une plateforme : un service personnalisé et attentionné est notre façon de fonctionner. Le développement personnel et l'apprentissage sont essentiels, tous nos employés du monde entier ayant accès à notre université interne d'apprentissage et de développement DevelopU pour améliorer leur carrière et leurs compétences.
Environnement de travail international – nous avons des bureaux dans 17 pays
Horaire de travail hybride (bureau/domicile)
De nombreuses opportunités d'apprentissage via notre université virtuelle interne avec plus de 8 000 cours en ligne, vidéos, livres de commerce et préparations à la certification
Sorties sociales spécifiques à un lieu et événements d'entreprise avec des collègues extraordinaires, tels que jeu de laser, soirée de jeux de société et soirée-questionnaire à l'échelle de l'entreprise