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    user support technician - Toronto, Canada - Hitech Bay Inc

    Hitech Bay Inc
    Hitech Bay Inc Toronto, Canada

    3 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 32 to 35 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years

      • Work setting

    • Computer hardware or software retailer/wholesaler

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

      • Supervision

    • 1 to 2 people

      • Computer and technology knowledge

    • Android
    • iOS
    • MAC
    • Linux
    • Unix
    • Device drivers
    • Networking software
    • Networking hardware
    • Networking security
    • Extranet
    • Intranet
    • Internet
    • Desktop applications
    • File management software
    • Security software
    • Multimedia software
    • Wireless networks

      • Transportation/travel information

    • Public transportation is available

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Physically demanding
    • Manual dexterity
    • Attention to detail
    • Ability to distinguish between colours
    • Sitting
    • Combination of sitting, standing, walking
    • Standing for extended periods

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Honesty
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