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    Supervisor, IT Operations - Montréal, QC, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Montréal, QC, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

    Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

    The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

    You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.

    Serve as secondary contact for all servicing of computer PC hardwareand / or software.
    Responsible for managing technology/asset life-cycle.
    Foresees, identifies and resolves system(s)' performance problems
    Ensures technology assets are secure and well-maintained in accordance with Sofitel policies and standards
    Data Communication
    Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
    Supports end-use company provided mobile phone issues.
    Escalates problems as appropriate through IT Manager.
    Desktop Support
    Images desktops, installs new software applications, applies patches, maps drive to correct server/network.
    Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.

    Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.


    SOFTWARE:
    Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.

    Ensures that only original and properly licensed application programs according to the IT management's policy and requirement are running on the hotel's systems and computers.

    Has a good relationship to the Software suppliers? Supports the hotel in resolving Software issues by escalation of issues to Software suppliers
    migrating data when necessary.
    Maintain a full inventory of all Hardware and software related supplies.
    Maintain a log of all computer hardware and a log of all services calls on computer hardware
    Manage the configuration records, programme files and data files on the computer system
    Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
    Install and test corporate approved applications changes to the hotel computer systems
    Implement Preventive Maintenance for all IT hardware & Software on timely basis.
    Will be fully in-charge of IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.

    The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.

    Follow up all claims that are being forwarded to IT Dept.

    Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Paytrax, Micros, Fidelio, Opera, Sun System, various hospitality solutions and software.

    Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance & hygiene guidelines.
    Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards
    Ensures that the daily IT procedures are completed only timely basis.
    Bachelor Degree in any related field
    Previous hotel IT experience preferred
    Good command of spoken and written in English
    Arabic, Russian or French language a plus
    #
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