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    Racing Guest Services Supervisor-HEI - Vancouver, Canada - Great Canadian Entertainment

    Great Canadian Entertainment background
    Description

    Responsibilities and Duties

  • Proactively answer questions and provide information/assistance to patrons and staff regarding horseracing and betting as well as racecourse promotions, events and services
  • Coordinate, distribute and sell programs and forms at designated point of sale throughout the racecourse; perform related duties (including but not limited to: accounting/reconciliation of assigned monies and inventory as well as delivery and return of assigned programs), tend to kiosks
  • Deliver floats, skims, deposit and/or other assigned monies to the Money Room, Admissions Offices and/or point if sale
  • Assist in the recording and tracking of coupon redemptions and information re: marketing initiatives
  • ensure the box-seating areas clean, orderly and attend to the needs and concerns of those who own and/or rent box seating
  • On race days assist in patio and box seat rentals/escort guests to rented patio table or box seats/provided wagering instruction
  • Record ticket sales and inventory, provide reporting as requested
  • Other duties as assigned
  • Positions Qualifications and abilities

  • BCLC Lottery Sales certification (company enrolled training)
  • Minimum Grade 12 education, Super Host, Literacy
  • Must have Serving It Right certification
  • Ability to multitask and focus (while maintain speed) in a busy, fast-paced environment
  • ability to work effectively without direct supervision; adaptability


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