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    Operations Officer - Toronto, Canada - Prime Hires

    Prime Hires
    Prime Hires Toronto, Canada

    4 days ago

    Default job background
    contract Banking / Loans
    Description

    Operations Officer

    Pay Rate: $24/hour

    Est. Start Date: ASAP

    Duration: 6 months

    Schedule: Monday-Friday, 9am-5:30pm

    Work Location: Downtown Toronto, ON

    Work Type: Hybrid, onsite twice a week

    SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

    OVERVIEW

    Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.

    May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

    CUSTOMER

    Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

    Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

    Identify opportunities to improve service delivery.

    Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

    Interact with partners by responding to requests in an effective and timely manner.

    SHAREHOLDER VALUE

    Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

    Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.

    Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

    Support the timely and accurate completion of business processes.

    Actively review internal processes/activities and provide ideas for process improvement.

    Investigate and escalate non-standard or high-risk activities as appropriate.

    Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).

    Be knowledgeable of and comply with Bank Code of Conduct.

    MUST HAVE:

    -2+ years' experience within banking/financial industry

    Attention to detail is crucial

    Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans).

    Experience in a Trade Processing related role

    Knowledge of asset and securities

    Sound knowledge of Microsoft Office, proficiency in Excel is a must

    -Programming experience – VBA

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