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    Online Operations Coordinator - Ontario, Canada - Nestlé

    Nestlé
    Nestlé Ontario, Canada

    1 week ago

    Default job background
    Full time
    Description

    Job Description:
    As an Operations Specialist you will be working on Operational effectiveness and efficiency, and stakeholder engagement. You will also be responsible for operational compliance of all technology-related issues across IT including information security, privacy, business continuity, identity management, user access and data integrity
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    Job Responsibilities:
    Works with supplier teams to ensure good coordination of product changes without impacting IT Consumers and business processes
    Works with product or platform teams to ensure good coordination of IT updates without impacting business processes
    Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
    Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment
    Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
    Oversees the support processes that include incident, problem, change, request fulfilment, tasks, configuration, and event management
    Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support
    Runs small-scale projects (managed work activities) for the deployment of functionalities
    Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfil the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations


    Job Requirements:
    ~ Experience working in a global environment and with virtual teams
    ~ Have the ability to build great relationships with internal stakeholders from various backgrounds and work collaboratively on multiple projects.
    ~ Experience explaining technical concepts and technologies
    ~ Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
    ~ Experience in service management principles and execution
    ~ Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
    ~3+ years of experience in IT, preferably working in an ITSM environment
    ~ Experience with effective communication at different levels in the organization and in English


    Job Details:

    Company:
    Nestlé


    Vacancy Type:
    Full Time

    Job Location:
    North York, ON, CA


    Application Deadline:
    N/A

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