Jobs
>
Toronto

    Sr. Manager, Technical Account Management - Ontario, Canada - CrowdStrike Holdings, Inc.

    CrowdStrike Holdings, Inc.
    CrowdStrike Holdings, Inc. Ontario, Canada

    2 weeks ago

    Default job background
    Description

    Sr. Manager, Technical Account Management (Remote, CAN) page is loaded

    Sr. Manager, Technical Account Management (Remote, CAN)

    Apply locations Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote BC Canada - Remote AB time type Full time posted on Posted 2 Days Ago job requisition id R15176

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

    About the Role:

    As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for North America region.

    What You'll Do:

    • Build, develop and support a customer-focused team comprised of Technical Account Managers supporting Enterprise customers in North America region
    • Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
    • Act as a coach, mentor, and educator to the Technical Account Managers on your team
    • Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
    • Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
    • Participate in strategic planning sessions with customer success and sales management teams
    • Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
    • Identify needed resources for supporting the customer success strategy in North America (East) region
    • Work collaboratively with sales counterparts, marketing, product development and other supporting teams
    • Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
    • Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies

    What You'll Need:

    • Experience in people management position, ideally in customer support / customer success
    • Bachelor's Degree in computer science or relevant work experience
    • Technical understanding of endpoint protection technologies
    • Motivated with excellent organizational skills
    • Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
    • Strong communicator - written, verbal and presentation
    • Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
    • An aptitude for understanding how technology products and solutions solve business problems
    • Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers' expectations
    • Demonstrated experience working with Sales organizations and product teams
    • A demonstrated ability to manage professional level employees
    • Ability to foster a positive work environment and attitude
    • Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
    • Ability to work remotely and able and willing to travel on short notice, up to 25% of the time
    • Travel as needed

    #LI-Remote

    #LI-RL1

    Benefits of Working at CrowdStrike:

    • Remote-first culture
    • Market leader in compensation and equity awards
    • Competitive vacation and flexible working arrangements
    • Comprehensive and inclusive health benefits
    • Physical and mental wellness programs
    • Paid parental leave, including adoption
    • A variety of professional development and mentorship opportunities
    • Offices with stocked kitchens when you need to fuel innovation and collaboration

    We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

    CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.

    CrowdStrike participates in the E-Verify program.

    Notice of E-Verify Participation

    Right to Work

    CrowdStrike Canada ULC is committed to fair and equitable compensation practices. The base salary range for this position in Canada is $120,000 - $190,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

    About Us

    CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

    #J-18808-Ljbffr
  • Loblaw Companies Ltd - Head Office

    Account manager

    1 week ago

    Loblaw Companies Ltd - Head Office Toronto, ON, Canada

    Les candidats référés ne doivent pas postuler directement pour ce poste. · Toutes les références de candidats doivent d'abord être soumises dans Workday par un collègue de Loblaw actuel. · L'utilisation du masculin à pour but d'alléger le texte · Venez faire votre différence d ...

  • ACS Canada Company

    Key Account Manager

    6 days ago

    ACS Canada Company Toronto, Canada

    English and French version: · **This is a remote-based role, ideally based in the Montreal area.** · The Key Account Manager is an essential role that connects regional and/or national distributors and Axalta Coating Systems. The role anticipates and understands customer needs by ...

  • Flexiti Financial

    Bilingual Account Manager

    1 week ago

    Flexiti Financial Toronto, Canada

    **Gestionnaire, Succès des marchands** · **À propos de nous** · Flexiti, fournisseur de technologies financières et de solutions de prêt affichant l'une des plus fortes croissances au Canada, offre des options de financement flexibles qui rendent la vie des consommateurs plus abo ...

  • IQVIA

    Account Manager

    1 week ago

    IQVIA Mississauga, Canada

    **_This is a 12 month fixed-term contract position. _** · **Role Purpose**: · - The primary focus is to build and expand relationships of existing or new accounts, recognize client needs, and open doors to opportunities across multiple business areas to support the growth and uti ...

  • SomaTraining

    Account Manager

    1 week ago

    SomaTraining Toronto, ON, Canada

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut ...

  • Perativ

    Accounting Manager

    2 days ago

    Perativ Toronto, Canada

    **JOB SUMMARY** · Since 2005, Perativ has been a market leader in the ATM services industry. Operating ATMs for banks and major retailers along with many other businesses. Perativ's team of 100+ provides service to more than 10,000 ATMs across Canada. · We are helping our custome ...

  • Hain Celestial

    Accounting Manager

    2 days ago

    Hain Celestial Toronto, Canada

    **PURPOSE** · The Manager-Accounting supports the Management team with timely and accurate Financial and Management accounting, analysis and reporting. This will include, but is not limited to, general accounting functions, tax and cash management, audit and SOX compliance, subst ...

  • Uber

    Account Manager

    2 days ago

    Uber Toronto, Canada

    **About the Role** · The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by dee ...

  • Cineplex

    Account Manager

    1 day ago

    Cineplex Toronto, Canada

    Cineplex Careers - See Yourself Here Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. · Your work location: · Home Office 1303 Yonge St · City: · Toronto · What you will do: · Cin ...

  • NAV43

    Account Manager

    1 week ago

    NAV43 Toronto, Canada

    **About NAV43** · NAV43 is a digital marketing agency building success through SEO and Paid Media results within the digital landscape... That's what we do, not who we are. So who are we? We are a tight-knit group of highly specialized SEO & Paid Media Specialists changing the fa ...

  • OTT Financial Group

    Accounting Manager

    2 days ago

    OTT Financial Group Toronto, Canada

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ ...

  • Merrithew International Inc.

    Accounting Manager

    1 week ago

    Merrithew International Inc. Toronto, Canada

    **Accounting Manager** · **About Us** · **Job overview** · This position is a 12-18 month contract as a Maternity Leave coverage. · **Responsibilities**: · - Obtain and maintain a thorough understanding of the financial reporting and general ledger structure · - Ensure timely and ...

  • AdParlor

    Account Manager

    6 days ago

    AdParlor Toronto, Canada

    Leading marketers leverage AdParlor to scale their digital marketing programs to new heights. As one of the longest standing badged Meta Partners, AdParlor's trusted advertising experts partner with brands ranging from multi-billion dollar companies to digital disruptors. AdParlo ...

  • The Trade Desk

    Account Manager

    8 hours ago

    The Trade Desk Toronto, Canada

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy ...

  • Mosaic North America

    Account Manager

    1 week ago

    Mosaic North America Toronto, Canada

    : · **People changing the way brands connect with consumers - one experience at a time.** · Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We a ...

  • OTT Financial Group

    Accounting Manager

    1 week ago

    OTT Financial Group Toronto, Canada

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ ...

  • Dext

    Account Manager

    8 hours ago

    Dext Toronto, Canada

    **Who we are, what we do & why we do it**: · We are Dext. Our suite of tools makes accountants more productive, profitable and powerful. In doing so we give them back the most precious commodity, time, which they can then use to add greater value to their clients. · Accountants a ...

  • Biiibo Inc.

    Account Manager

    1 week ago

    Biiibo Inc. Toronto, Canada

    As an Account Manager, you enjoy acquiring new customers and accounts and maintaining relationships with them. You are highly ambitious and able to manage multiple workflows on the go You will focus on creating the best customer experience possible, building quality relationships ...

  • Schindler

    Account Manager

    5 days ago

    Schindler Toronto, Canada

    **Location: Toronto, ON, Ontario, Canada** · **Requisition ID: 74914** · **Schindler stands for mobility. Mobility needs experts.** · **Join our team in Toronto, ON.**: · Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, an ...

  • OTT Financial Group

    Accounting Manager

    1 week ago

    OTT Financial Group Toronto, Canada

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ ...