Corporate IT Specialist - Toronto, ON, Canada - AudienceView

Description

AudienceView is one of the largest global ticketing companies with clients in North America and the UK. Combining innovative technology with individualized client support, AudienceView has been leading the way in event ticketing and e-commerce solutions for over 20 years. Our global team stands behind our mission to transform how events are discovered, attended, and remembered. Our solutions drive efficient, integrated operations for more than 2,000 organizations across 12 countries Through innovative technology, popular consumer brands and unique support tools, we've created an ecosystem that helps businesses manage their events, seamlessly. We live and focus on four core values:

• We are innovative
• We are results driven
• We are transparent

AudienceView is made up of people who believe wholeheartedly in the power and magic of live events. If you feel the same way, you're in the right place. Come transform live entertainment with us.

*This is an onsite position and the office is located at 200 Wellington St W, Toronto, Ontario. The ideal candidate should be comfortable with the commute to the office.*

What we want to work with you:

We are looking for an experienced Corporate IT Specialist to provide technical support and expertise in a corporate environment. The ideal candidate will have a strong background in IT infrastructure, excellent problem-solving skills, and a customer-focused mindset. This role will involve working closely with internal teams to troubleshoot technical issues, implement system upgrades, and ensure the stability and security of our IT environment.

What you'll do:

• Provide technical support to end-users across the organization, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with system configurations.
• Install, configure, and maintain IT infrastructure components such as servers, routers, switches, firewalls, and storage systems.
• Collaborate with internal teams to identify technical requirements and recommend solutions to improve efficiency, security, and performance.
• Perform regular system maintenance tasks, including software updates, patch management, and backups, to ensure the integrity and reliability of our IT systems.
• Monitor network performance and security, proactively identify potential issues, and implement preventive measures to mitigate risks.
• Document technical procedures, system configurations, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing among team members.
• Stay current with industry trends and best practices in IT technology and security and make recommendations for continuous improvement.

What you'll need:

• 5+ years of experience working with Microsoft Windows 10 & 11, Server 2019, and 2022 installation, troubleshooting & maintenance
• 3+ years of experience maintaining and administrating Microsoft 365 Suite
• 3+ years of experience Maintaining Entra ID (formerly Azure AD) environment, Exchange Online, SharePoint Online, Teams, Defender
• 2+ years of experience maintaining an MDM environment (Microsoft Intune)
• Desktop support management including software and hardware diagnostics and virtual/remote desktop support
• Managing and maintaining Microsoft Windows Server-based systems, including Active Directory, DNS, DHCP
• Server hardware, network, and storage systems maintenance
• Backup and archival systems
• Security systems (anti-virus/malware, anti-spam)
• Excellent communication skills, both written and verbal
• Exceptional time management with the ability to prioritize multiple ongoing projects

It'd be nice if you have experience with:

• Atlassian tool suite setup and maintenance, JIRA, and Confluence
• Cisco ASA security appliance management
• Public cloud infrastructure experience
• PCI Compliance experience
• Server, software, and network performance tuning
• Cloud Based Antivirus solutions
• Cloud Based VOIP solution
• Network Monitoring Software
• Office 365 migration and administration

How we hire - here's a brief overview of our recruitment process:

• Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
• Hiring Manager Interview minutes): Meet with the hiring manager to speak in detail about your relevant experience and learn more about the role.
• Meet More of the Team minutes): Meet with the Director of Internal Systems to learn more about the work culture and the team.
• Final Interview (30 minutes): Meet with the VP of People & Internal Systems for a final conversation about the role.

• We're a global leader in live events technology. As the essential partner to get live events discovered, attended and remembered, we help our clients sell more tickets every single day.
• We're passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
• Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities and more
• We're a remote first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country which they are currently residing (Canada, USA, UK, and Chile).
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.
• Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. AudienceView is an equal opportunity employer and we welcome applications from qualified individuals from all backgrounds.

We are committed to providing reasonable accommodations which are available on request for candidates taking part in all aspects of the recruitment process. If you are a person with a disability and require assistance during the recruitment process, please don't hesitate to reach out

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Check out our careers page for more opportunities available at AudienceView:

Disclaimer:

AudienceView does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualifications will be done face-to-face over Microsoft Teams. AudienceView does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.