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    Technology Support Specialist - Ontario, Canada - Jaguar Media Inc

    Jaguar Media Inc
    Jaguar Media Inc Ontario, Canada

    1 week ago

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    Description

    The City of Markham is proud to be recognized for the 4thconsecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

    Applications are now being received for the above position in the Information Technology Services Department within the Corporate Services Commission. To apply, please submit your resume and cover letter online at by May 14, 2024.

    J oin us and make a lasting difference

    JOB SUMMARY
    Reporting to the Technology Support Coordinator, this position is responsible for providing exception client support, ongoing technical support, repair, and maintenance for desktops, printers, and Boardroom Audio Visual systems, including video conferencing.

    KEY DUTIES AND RESPONSIBILITIES

    • Provide Level 2 technical support for clients, including troubleshooting computing devices, peripherals, printers, and audiovisual systems.
    • Offer ongoing technical support, repair, and maintenance for desktops, printers, and Boardroom Audio Visual systems, including video conferencing. Address user issues promptly and efficiently.
    • Offer specialized support for Audio Visual Support during committee meetings and ad-hoc gatherings, ensuring seamless streaming and communication.
    • Support corporate space planning projects by adding, relocating, and configuring equipment as needed.
    • Maintain accurate inventory records of all technology assets, ensuring optimal levels and efficient utilization.
    • Conduct imaging, patching, and software updates for computing devices using SCCM (System Center Configuration Manager) to maintain system security and functionality.
    • Utilize knowledge of imaging and software deployment processes to streamline operations and ensure consistency across devices.
    • Manage computing device patch management to ensure systems are up to date and secure.
    • Facilitate equipment adds, moves, and changes as needed to support organizational needs.
    • Ensure prompt resolution of open tickets by providing timely updates and closing tickets within established targets.
    • Prioritize customer satisfaction by addressing technical issues promptly and delivering effective solutions tailored to user needs.
    • Collaborate with internal teams to support organizational goals and objectives and contribute to continuous improvement initiatives.
    • Follow up on open tickets with vendors to promptly report broken devices for repairs or replacement, ensuring minimal downtime for users.
    • Based on the nature of the job, must be prepared to work beyond normal business hours, be on-call, or standby at short notice to implement solutions or address critical issues.
    #J-18808-Ljbffr
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