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    Bilingual Customer Service/Order Desk - Burlington, Canada - AppleOne

    AppleOne
    AppleOne Burlington, Canada

    7 hours ago

    Default job background
    Description
    Customer Service/Order Desk
    Hybrid
    Oakville, ON


    Responsibilities include:

    • Review customer's inquiry for application requirements and commercial terms and conditions.
    • Prepare quotations in response to customer inquiries; in accordance with controlled prices, discounts, terms and conditions and sales policies and procedures
    • Review customer purchase orders for correct pricing, discounts, terms and conditions, part numbers and prepare for order entry
    • Respond to all customer requests for sales order status, expedited emergency shipment of parts and service kits, Documentation, operating and maintenance instructions, drawings, and bills of materials
    • Document customer complaints
    • Document returned materials
    • Assist other departments in resolving problems related to customer sales and service
    • Provide customer assistance via phone, fax, or e-mail.
    • Occasional participate in one-week-long special projects called "Kaizen Events" which includes small amount of overtime, physical exertion and presentations.

    Skills:

    • 2 year Instrumentation program or equivalent education and experience
    • Must be fluently bilingual in both written and oral skills
    • A minimum of 2 years of inside sales experience (preferably in a similar industry and/or call center environment)
    • Demonstrated, excellent oral and written communication skills
    • Demonstrated ability to plan, organize and multi-task in order to meet deadlines
    • Proficient in the use of Microsoft Applications
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