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Admn o 24r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Performance Management Analyst- Position Classification- Administrative Officer R24- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $69, $78,814.47 annually- Close Date- 3/1/2023- Job Type- Regular Full Time- Temporary End Date- ...
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Admn o 21r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 21R - Project Analyst- Position Classification- Administrative Officer R21- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $63, $72,142.65 annually- Close Date- 2/2/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organ ...
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Admn o 27r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 27R - Manager, Operations- Position Classification- Administrative Officer R27- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $75, $86,175.83 annually- Close Date- 2/3/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/ ...
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Admn o 18r
1 day ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Expropriation and Property Analyst- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $62, $70,557.73 annually- Close Date- 12/13/2023- Job Type- Regular Full Time- ...
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Admn o 24r
1 day ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Planning and Performance Advisor- Position Classification- Administrative Officer R24- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $69, $78,814.47 annually- Close Date- 4/6/2023- Job Type- Regular Full Time- Temporary End Dat ...
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Admn o 24r
2 days ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Bioeconomy Development Lead- Position Classification- Administrative Officer R24- Union- GEU- Location- Multiple Locations, BC CA · - Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $73, $84,134.34 annually effective April 9, 2023- Close Date- 4/5/202 ...
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Admn o 15r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 15R - Registries Analyst- Position Classification- Administrative Officer R15- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $59, $66,749.47 annually- Close Date- 5/21/2024- Job Type- Regular Full Time- Temporar ...
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Admn o 24r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Investigator- Position Classification- Administrative Officer R24- Union- N/A- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 8/20/2023- Job Type- Temporary Assignment (TA)- Temporary End ...
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Admn o 15r
2 days ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 15R - Intake Administrator- Position Classification- Administrative Officer R15- Union- N/A- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $57, $64, annually- Close Date- 5/8/2023- Job Type- Regular Full Time- Temporary End Date- M ...
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Admn o 18r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Team Lead- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $62, $70,557.73 annually- Close Date- 7/25/2023- Job Type- Regular Full Time- Temporary End Dat ...
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Admn o 18r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Timber Pricing Analyst- Position Classification- Administrative Officer R18- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $58, $66,096.20 annually- Close Date- 1/31/2023- Job Type- Regular Full Time- Temporary End Date- Minist ...
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Admn o 24r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Contract & Procurement Specialist- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 6/19/2023- Job Type- Regular Full ...
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Admn o 18r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Paralegal- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $62, $70,557.73 annually- Close Date- 6/22/2023- Job Type- Regular Full Time- Temporary End Dat ...
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Admn o 15r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 15R - Editor- Position Classification- Administrative Officer R15- Union- GEU- Work Options- On-Site- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $57,296 - $64,805 annually- Close Date- 6/27/2023- Job Type- Regular Full Time- Temporary End Dat ...
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Admn o 24r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 24R - Operations Supervisor- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 8/9/2023- Job Type- Regular Full Time- Tempor ...
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Admn o 18r
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Project Coordinator- Position Classification- Administrative Officer R18- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $58, $66,096.20 annually- Close Date- 1/31/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/ ...
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Admn o 18
1 week ago
BC Public Service Victoria, CanadaPosting Title- ADMN O R - Policy Analyst (Developmental)- Position Classification- Administrative Officer R24- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- AO 18 - $58, $66,096.20 annually AO 21 - $63, $72,142.65 annually AO 24 - $69, $78,814.47 annually ...
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Admn o 21r
2 days ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 21R - Data Analyst- Position Classification- Administrative Officer R21- Union- N/A- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- Applicants internal to the BC Public Service - $ $39.50 per hour Applicants external to the BC Public Service - hi ...
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Admn o 21r
2 hours ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 21R - Engagement Specialist- Position Classification- Administrative Officer R21- Union- N/A- Work Options- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $67, $77,012.22 annually- Close Date- 11/16/2023- Job Type- Regular Full Time- Temporary En ...
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Admn o 18r
2 days ago
BC Public Service Victoria, CanadaPosting Title- ADMN O 18R - Complaints Analyst- Position Classification- Administrative Officer R18- Union- N/A- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $64, $72,674.35 annually- Close Date- 4/17/2024- Job Type- Regular Full Time- Temporar ...
ADMN O 18R - Victoria, Canada - BC Public Service
Description
Posting TitleADMN O 18R - Complaints Analyst
Position Classification
Administrative Officer R18
Union
N/A
Work Options
Hybrid
Location
Victoria, BC V9B 6X2 CA (Primary)
Salary Range
$64, $72,674.35 annually
Close Date
4/17/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Office of the Ombudsperson
Ministry Branch / Division
Office of the Ombudsperson
Job Summary
Complaints Analyst
AO 1- Permanent, Full-Time
Salary Range:
$64, $72,674.35
Anticipated starting salary:
$67,819.92
Are you an analytical and empathetic person committed to ensuring fair treatment
of British Columbians? Do you want to have a meaningful impact on the lives of
members of the public experiencing diverse challenges with public services?
If so, apply your skills as a Complaints Analyst with the Office of the Ombudsperson
Reporting to the Manager of Intake and Early Resolution, the Complaints Analyst (CA) is an integral part of the Intake Team and is the first point of contact for all enquiries and complaints received by the Office of the Ombudsperson.
The CA works independently within a collaborative team environment to respond to members of the public who contact the office by phone or in writing with concerns about government services and agencies.
As the first point of contact, the CA responds calmly and professionally to diverse members of the public including those who may be upset, emotionally escalated or those who may be experiencing barriers.
The CA uses active listening and interview skills to gather information and conduct preliminary analysis of public complaints and enquiries.
The CA acquires all relevant information relating to their complaint or enquiry, records the information clearly and succinctly in the electronic case management system, identifies complaints that are jurisdictional or not and takes the appropriate action, including referral to external agencies or escalation to appropriate Ombudsperson staff.
This position interacts with a wide range of callers and must operate efficiently to gather information and use sound judgment to direct the calls as appropriate.
As BC's independent voice for fairness, our Office's work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here .We are striving to build a diverse team to represent the population we serve and to better meet the needs of British Columbians. We encourage applications from people who self-identify as First Nations, Métis, Inuit and/or Indigenous, Black or racialized persons, women, 2SLGBTQ+, people with diverse gender identities or expressions, and/or people with disabilities.
This posting is for two permanent, full-time opportunities. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status.
This position is excluded from union membership. Some travel may be required.
To Apply:
DO NOT submit your application for this position through the BC Government Hiring Centre website. Applications submitted through the BC Government Hiring Centre will not be considered.
To apply for this position, please review the application instructions and requirements listed on the careers section of our website:
Applicants who identify as Indigenous may choose to seek assistance with their application by accessing the Indigenous Applicant Advisory Service available through the BC Public Service.
NOTE:
To apply for this position, you must be eligible to work in Canada. You must be a Canadian Citizen or Permanent Resident of Canada or authorized in writing to work in Canada under the federalImmigration and Refugee Protection Act. For further information, please refer to the BC Public Service website .
By submitting your application, you confirm that you have worked on it independently and you have not used AI technology or paraphrasing technology to prepare it.
If you have questions related to the application process, please email the HR Team at and quote competition number
111470 in the subject line.
Competition Req #:
111470
Closing Date:
12:00 pm (noon) PST, April 17, 2024
BC Ombudsperson
Fairness and Accountability in British Columbia's Public Services
Job Category
Administrative Services