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    user support technician - Toronto, Canada - Kinka Family

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    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Work setting

    • Head office
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Manage incidents
    • Supervision

    • 1 to 2 people
    • Certificates, licences, memberships, and courses

    • CompTIA Security+ Certification
    • Information technology infrastructure library (ITIL) Certification
    • Network+ Certification
    • Computer and technology knowledge

    • Android
    • Information Technology Infrastructure Library (ITIL)
    • iOS
    • MAC
    • Linux
    • Networking software
    • Networking hardware
    • Networking security
    • Extranet
    • Intranet
    • Internet
    • Servers
    • Desktop applications
    • File management software
    • Security software
    • Word processing software
    • Presentation software
    • Mail server software
    • Database software
    • Programming languages
    • Mac OS
    • Python
    • JavaScript
    • MS Office
    • MS Windows
    • SQL
    • SharePoint
    • Spreadsheet
    • TCP/IP
    • Wireless networks
    • WordPress
    • Transportation/travel information

    • Public transportation is available
    • Experience

    • 1 year to less than 2 years
    • Health benefits

    • Dental plan
    • Health care plan
    • Financial benefits

    • Bonus
    • Group insurance benefits
    • Life insurance


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