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    Salesforce Administrator - Toronto, Canada - AutoTrader

    AutoTrader
    AutoTrader Toronto, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    We are looking for a Salesforce Administrator (Business Optimization Manager)

    Summary of Job


    • Subject Matter Expert for mission critical Salesforce application and related system development,


    • Under general direction, responsible for Salesforce application and related systems development. Lead and set direction for Salesforce usage and implementation within TRADER and subsidiary businesses.

    Responsibilities for this role include:


    • Responsible for the overall structure and design of Motoinsight's Salesforce platform


    • Provide architectural leadership to the company's Salesforce platform and ensure that best practices are both created and then followed.


    • Act as a liaison between business stakeholders and Salesforce developers to ensure requirements are met. Document business requirements, and test solutions for different initiatives.


    • Liaison with the Tier 1, Tier 3, Tireless, and Unhaggle teams to incorporate these products into Salesforce and maintain cross-departmental communication.


    • Design, define and develop customer features and product integration on the Salesforce architecture.


    • Streamline workflow and processes in Salesforce, including ensuring proper sales hygiene with accounts and operation management, etc.


    • Evaluate the connection of internal tools to ensure efficiencies across departments.


    • Consult with senior management team, and their teams, to understand their analytics needs.


    • Develop metrics and reporting to be included in senior management reporting presentation decks.


    • Conduct customer analytics with sales data and assist DSM teams with customer presentations.


    • Assist the DSM Managers with retention reports and ad hoc reporting.


    • Aid Sales and Marketing in establishing connections between any Marketing platforms and Salesforce, while also ensuring substantial KPIs are set up.


    • Support Product Marketing with trend analytics using Redash queries and enabling further set ups within Salesforce.


    • Support Finance with churn and retention analysis, and any other analytics as required and can be supported with available capacity.


    • Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)


    • Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports


    • Troubleshoot workflows, approval cycles, email campaigns or auto-responders.


    • Help with SSO, two-factor authentication, and certificate problems.


    • Help users develop or fine-tune reports so they yield meaningful metrics.


    • Expand sharing rules and access privileges so records can be properly viewed and manipulated.


    • Overall, the approximate split of work is expected to be in the range of 50% Salesforce development related and 50% Analytical work.

    Job requirements:


    • Job Requirements (required (R), preferred (P) or asset (A))


    • Bachelor's degree in computer science or equivalent (R)


    • Proven work experience as a Salesforce Administrator or similar role (R)


    • Salesforce certified administrator or Salesforce advanced administrator certification (R)


    • Extensive experience in the administration and maintenance of Salesforce systems (R)


    • Experience in performing Salesforce upgrades and ensuring successful integration. (P)


    • Exceptional ability to create and maintain Salesforce databases (P)


    • In-depth knowledge of Salesforce products and their functionalities (R)


    • Familiarized with Zuora CPQ (A)

    Required Soft Skills and Competencies


    • Innovation Management: Requires strong conceptualization skills.


    • Priority Setting


    • Strong Organizational and Time Management skills


    • Quality Management


    • Problem Solving


    • Experience with Agile SCRUM development methodology and Kanban.

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