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    Technician Help Desk - Markham, ON, Canada - GEI Consultants Inc.

    GEI Consultants Inc.
    GEI Consultants Inc. Markham, ON, Canada

    1 week ago

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    Description
    GEI Consultants is seeking a Helpdesk Technician to work at Markham, ON. alongside a team of Senior Helpdesk Technicians based in Woburn, Sacramento, and Ontario, Canada.

    As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote for desktops, laptops, OS, applications, network connectivity, & cell phones.

    At least 1 year of experience related to supporting end-users in Windows 10, understanding basic windows troubleshooting

    Provides timely and effective technical support to GEI users and prioritizes incoming requests based on business need by utilizing JitBit ticketing system.

    Assists senior team members with complex issues to gain experience and exposure to more advanced problems
    Contributes, reviews, and maintains knowledge base content on an ongoing basis
    Provision user accounts and configure and deploy Windows workstations, laptops, printers, fax machines, and peripherals, within company standards and guidelines
    Configure and troubleshoot Anti-virus software, assist, or train staff with Microsoft applications such as Excel, Word, PowerPoint, and Outlook in an Office 365 environment
    Software installation and troubleshooting support of various engineering specific applications
    Setup and deliver computers to new hires and staff

    Work independently or with other staff to troubleshoot technical and network issues over the phone, or via remote access; Willingness to work after hours and weekends when required.

    Setup and configuration of cell and smart-phone devices
    Currently a degree program in Computer science or related.
    At least one year of technical skill or equivalent experience
    This position is based in a general office environment with responsibilities that require extensive computer work using the keyboard and monitor requiring listening as well as speaking and sitting for extended periods of time

    Some of the world's most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.

    We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges.

    With more than 54 offices across North America, we offer a range of engineering, science, and technical consulting services.

    Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry.

    The merger adds GM BluePlan's nationally recognized expertise in asset management and infrastructure planning to the GEI family, furthering our growth and expansion in Canada.

    We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.

    Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion.

    Get to know us better by visiting GEI's career site here .
    Comprehensive Benefits Program, including Medical, Dental, Vision and More
    Paid Holidays and Paid Time Off
    GEI is an equal opportunity employer committed to diversity and inclusion.

    We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory.

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