- Upload invoices and link purchase orders in Nexus. Follow up on unpaid invoices and outstanding purchase orders.
- Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
- Answer phones and greet guests during Staff Assistant's lunch hours, breaks, sick and vacation coverage, manage office inventory, mail, courier, admin support to team members, expense reports, filing system.
- Manages bookings, coordinates meeting requests, manages inventory and processes credits/billings.
- Manage and maintain databases for Aware Work Order System (tenants, contractors, vendors, suppliers), VTS Rise Tenant Experience App, Send Word Now, WPS Evac app (fire wardens, persons requiring assistance), building website, elevator screens and tenant contact lists.
- Coordinate tenant meeting bookings and complete meeting minutes with follow up of action items.
- Coordinate vendor meeting bookings and complete meeting minutes with follow up of action items.
- Upload insurance certificates and WCB letters in system, manage database, communicate required information from tenants, contractors and vendors.
- Assist in parking agreements, audits, database and coordination with Parking Manager.
- Assist in storage agreements, audits, database and coordination with Assistant Property Manager.
- Coordinate live updates to tenant manual, design/construction manual, loading dock manual
- Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
- Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
- Assist with planning, organizing and coordinating quarterly tenant meetings.
- Assists in developing, producing, and distributing building communications. Responsible for all typing related to Tenant Services Coordinator's job, including: key transmittal letters; tenant mailing and notifications (. common area building projects).
- Follows-up on daily tenant service requests (. service calls and special service requests).
- Acts as a team member with all employees of the management staff.
- Carries out other duties as assigned by Assistant Property Manager, Property Manager and General Manager.
- Bachelor's degree or currently enrolled and two years completed, from an accredited institution.
- Two or more years of experience in customer service or relations.
- P&L responsibility and budgetary experience.
- Strong initiative and customer service orientation.
- Good interpersonal skills.
- Maintains calm demeanor in emergency situations.
- Establishes a cooperative working atmosphere among staff.
- Exchanges ideas, information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
- Ability to converse with all levels of tenants.
- Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
- Ability to operate personal computer.
- Ability to talk/answer telephone.
- Ability to visually inspect building.
- Ability to meet highest attendance requirements and punctuality requirements.
- Ability to detect emergency alarms – auditory and/or visual.
- Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby. Ability to arrange holiday decorations, set up tables/flowers/food for special events.
- Ability to make aesthetic decisions based on visual perception.
- Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.
-
Service Coordinator
1 day ago
Creative Door Services Calgary, CanadaJob description Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and instal ...
-
Client Service Coordinator
1 day ago
Careica Health Calgary, CanadaCLIENT SERVICE COORDINATOR: A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION · Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If y ...
-
Client Service Coordinator
2 days ago
YWCA of Calgary Calgary, CanadaCLIENT SERVICE COORDINATOR - TRANSITIONAL HOUSING (1.0 FTE) · YW Calgary's mission is prevention, intervention, empowerment, and leadership for the benefit of women and · their families. We are committed to advocating for mental health, supporting those experiencing domestic · vi ...
-
Ramp Service Coordinator
2 days ago
WestJet Calgary, Canada**Why WestJet**: · Every WestJet journey has the potential to enrich lives; a career with us is no exception. · WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going glob ...
-
Resident Services Coordinator
1 day ago
Horizon Housing Society Calgary, Canada**Resident Services Coordinator** · **Why Horizon exists** · We're all about housing affordability and a sense of belonging. Creating affordable homes and inspiring people to thrive. Constructing new buildings, renovating older ones, and operating all of them expertly for residen ...
-
Store Services/inventory Coordinator
2 days ago
Mount Royal University Calgary, Canada**Job Description**: · **About MRU**: · Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, ...
-
Client Service Intake Coordinator
1 day ago
Bayshore HealthCare Calgary, CanadaThe Client Service Intake Coordinator - Under the direction of the Immediate Supervisor, is responsible for timely data entry of all client referrals and updated information. · **DUTIES AND RESPONSIBILITIES**: · - Handle an document prospective client inquiries regarding requests ...
-
Virtual Customer Service Coordinator
4 days ago
BeBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Calgary. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints. · The ideal can ...
-
Service Coordinator
4 hours ago
Bgecleanair Calgary, AB, CanadaPosted Thursday, January 11, 2024 at 7:00 AM · BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada's best-run buildings. Our years of success in delivering clean air to clients is a result of ...
-
Service Coordinator
7 hours ago
CB Canada Calgary, CanadaAgilus is recruiting for a Service Coordinator in the Staffing Sector. Agilus is adding a Service Coordinator to our Centralized Service team in Calgary. We work every day to take the lead, with a human connection, to create better outcomes for everyone we interact with. This is ...
-
Service Coordinator
2 days ago
Hopewell Calgary, Canada Full timeTitle: Service Coordinator · Company: Hopewell Residential Management · Job Type: Full-Time, Permanent · Department: Customer Care · City: Calgary · Hopewell Residential Management LP ("Hopewell") is one of Alberta's leading residential development companies, building homes ...
-
Service Coordinator/Customer Service
1 day ago
Startec Compression & Process Ltd Calgary, AB, CanadaStartec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, foo ...
-
Service Coordinator/Customer Service
1 week ago
Startec Calgary, AB, CanadaABOUT US: is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat packing, food processing, and re ...
-
Field Service Coordinator
1 day ago
CORE Linepipe Inc. Crossfield, CanadaCORE Linepipe is growing and we are looking for a Field Services Coordinator to join CORE's field team. Be a part of the excitement This is a temporary role for Maternity Leave Coverage (1 Year) with the potential possibility for the role to transition into a permanent position. ...
-
Guest Services Coordinator
1 day ago
COMPASS GROUP CANADA Calgary, AB, CanadaThat's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractio ...
-
Event Services Coordinator
5 days ago
beBee Professionals Calgary, AB, CanadaEvent Services Manager · beBee Professionals is looking for an experienced Event Services Manager to join our team in Calgary. The successful candidate will be responsible for the planning, coordination, and execution of events, including conferences, meetings, and other special ...
-
Coordinator of Services and Supports
12 hours ago
TransX Group Calgary, AB, Canadathe TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and container ...
-
Guest Services Coordinator
4 hours ago
COMPASS GROUP CANADA Calgary, AB, CanadaYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
-
Customer Service Coordinator
4 hours ago
Recruitment Partners inc. Calgary, AB, CanadaOur client in the industrial SE area in Calgary is hiring for a Service Coordinator on a rotational schedule This is a great role for a dynamic individual with great customer service skills who wants to work with a growing team to provide service recommendations for unit repairs ...
-
Community Services Coordinator
4 hours ago
Rural Municipalities of Alberta Alberta, CanadaMonitor, evaluate and update key documents in conjunction with Manager. · In conjunction with the Manager, coordinate all aspects of the County's Community and Recreation Funding Programs. · Land stewardship through lease/license execution, grant consultation, life cycle planni ...
Tenant Services Coordinator - Calgary, Canada - Hines
Description
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Tenant Services Coordinator with Hines, you will provide coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to:
Qualifications
Minimum Requirements include:
Closing
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B1 portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets.