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    Senior Program Analyst - Mississauga, Canada - Element Fleet Management

    Element Fleet Management
    Element Fleet Management Mississauga, Canada

    3 days ago

    Default job background
    Full time
    Description

    Get started on an exciting career at Element

    Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

    What We Need

    We are looking for a Senior Program Analyst to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

    At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

    Are you:

    • A strong communicator with demonstrated abilities to influence at all levels.
    • Experienced in working in an Agile/SCRUM environment

    As the Senior Program Analyst, you will play a key role in supporting the product roadmap and execution while envisioning new digital solutions for our customers. The Program Analyst plays a critical role in being able to bridge the gap between the customer, business, and technical teams. You will continue to advance the capabilities and value of Elements' client and driver digital properties –including capabilities that address broad client/driver needs and those that enhance the value and growth of Element Product & Services.

    A Day in the Life

    Solution Development & Execution

    • Champion and guide technical teams and agile squads to deliver new capabilities with a relentless focus on the client experience, stakeholder engagement and execution to meet desired objectives.
    • Responsible for balancing priorities, defining user stories and requirements, soliciting input on requirements with key business SMEs, defining acceptance criteria and measures of success, and end acceptance of the feature/enhancement.
    • Support rollout plans that drive end platform adoption and acceptance
    • Participate in daily stand-up meetings and defect triage calls to ensure project success
    • Engage with stakeholders to build alignment in overarching objectives, confidence in the path ahead, solicit feedback, ensure readiness for rollout and acceptance, and hold to account in delivering initiative benefits.

    Change Management & Expertise

    • Support change management efforts associated with achieving initiative objectives, with a heavy emphasis on end user adoption and utilization of digital solutions. Ongoing engagement with employees, customers and suppliers to provide SME expertise, value messaging, content creation, demos, education/awareness, communication, etc
    • Maintain internal and external support materials related to the project
    • Partner with key stakeholders to develop and revise RACIs where appropriate

    Requirements

    • An undergraduate degree in business, computer science, or a related field is required.
    • 5+ years' experience developing a digital solution with a user-centric mindset
    • Experience in Project Management or Product Ownership in an Agile/SCRUM environment
    • 5+ year's experience in contributing to Program Role supporting development of digital products
    • Demonstrated experience championing and successfully deploying significant cross-functional projects that deliver results against the target outcomes -- including defining strategy, requirements, design and executing deliverables.
    • Ability to effectively navigate, collaborate, across communicate across cross-stakeholder teams and Subject Matter Experts within IT and Business/Operations. Must be adept at influencing across various levels of the organization
    • Ability to bridge the gap between technology and business needs by defining a set of requirements that pinpoint business challenges and identify solutions to address/resolve
    • Comfortable embracing emerging technologies and collaborating/communicating with technical experts. Possess strong interest in learning new technologies, concepts, and best practices to aid in developing solution strategy
    • Strong analytical experience and visual creativity
    • Change Management expertise desired
    • Working knowledge of IT management software (JIRA, Confluence) strongly preferred. Working knowledge of programming language useful but not required

    *This role is in office T,W,TH weekly in our Mississauga, ON office.*

    What's in it for You

    • A culture of innovation, empowerment, decision-making, and accountability

    • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

    • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

    • Hybrid work environment for most positions

    Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

    Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call

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