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    Key Account Manager - Ontario, Canada - Dandurand Group

    Dandurand Group
    Dandurand Group Ontario, Canada

    1 week ago

    Default job background
    Education / Training
    Description

    *** This position is based in ONTARIO, CANADA ***

    The Key Account Manager oversees and leads account management activities of their respective market. They are responsible to establish and maintain strong relationships with major key accounts. They will be tasked with driving sales and revenue growth of the Spirits portfolio by effectively managing these key accounts and implementing strategic sales initiatives. The role involves understanding customer needs, developing business plans, and coordinating activities across various departments to ensure customer satisfaction and maximize business opportunities.

    Responsibilities

    Key Account Management: Build and maintain relationships with key accounts by understanding their business objectives, identifying growth opportunities, and providing tailored solutions. Collaborate with internal teams to develop account/supplier-specific strategies and initiatives.

    Forecast and Trade Spend Management: Develop and manage accurate sales forecasts for key accounts, taking into account market trends, historical data, and promotional activities. Collaborate with internal teams to align production, inventory, and distribution plans to meet customer demand. Monitor trade spend and promotional budgets, ensuring effective utilization and ROI while maintaining profitability targets. Analyze sales data and trade promotion effectiveness to make informed recommendations for future sales and marketing strategies.

    Customer Relationship Management: Serve as the main point of contact for key accounts, addressing inquiries, resolving issues, and providing exceptional customer service. Conduct regular business reviews, track account performance, and identify areas for improvement.

    Market Analysis and Insights: Stay informed about industry trends, market dynamics, and competitor activities. Conduct market research, analyze data, and provide insights to guide decision-making and drive business growth.

    Collaborative Coordination: Liaise with internal departments, including portfolio management, marketing, operations, and finance, to ensure effective execution of sales and marketing plans. Coordinate product launches, promotional activities, and logistics to meet customer requirements and expectations.

    Training and Education: Conduct product training sessions for key account staff to enhance their product knowledge and improve sales effectiveness. Provide guidance on product positioning, pricing, and marketing strategies to optimize sales opportunities.

    Sales Reporting and Analysis: Prepare regular sales reports, performance analysis, and forecasts for management. Monitor key metrics, identify trends, and develop action plans to achieve sales objectives.

    Education & Experiences

    • Bachelor's degree in business administration, marketing or equivalent
    • Minimum Five (5) years of experience managing a major Key Account or Regional market
    • Experience in the alcoholic beverage industry (strong asset)
    • WSET Certification (strong asset)

    Qualifications

    • Analytical Capabilities
    • Adaptability
    • Autonomy
    • Creativity & Out-of-the-box thinking.
    • Entrepreneurial mindset
    • Building Value Based Relationships
    • Building Trust
    • Communicating Effectively
    • Initiating Action
    • Planning and Organizing
    • Joint Business Planning with Customers
    • Enabling & Coaching others
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