Jobs

    Program Manager - Whitby, ON, Canada - VON Canada

    VON Canada
    VON Canada Whitby, ON, Canada

    2 weeks ago

    VON Canada background
    Part time
    Description
    Central Intake Coordinator, Hospice Program
    • Temporary, Part time 0.
    Temporary, Part-time (0.5 FTE)

    Program Name:
    Hospice Services\u00A0Number of Hours Bi-Weekly: 37.5

    Work Schedule:
    Days

    Anticipated End Date:
    April 2025On-Call:\u00A0No

    Job Summary:

    The Central Intake Coordinator serves as the first point of contact about the Community Support Services available for clients, caregivers, and referral services.

    Assisting stakeholders in understanding, accessing, and navigating available services and supports.

    As a Central Intake Coordinator, you will schedule service delivery for different community support services and work collaboratively with team members and community support partner agencies to maintain up to date services, information, and data.

    u00A0

    Working as the first point of contact, the Central Intake Team completes the initial intake of client phone calls pertaining to a verity of service request, information request, or concerns related to current services received.

    \u00A0

    Communicates with funders, clients, and care teams to coordinate with program staff and process referrals, initiate services, implement service delivery changes, and address/ respond to phone inquiries from the community, customers, clients, doctors, service providers and other agencies.

    \u00A0 Coordinate service providers\u2019 schedules and update them as new intakes are done\u00A0 Receive and coordinate all standardized documentation, data collection, and triaging of calls\u00A0 Determine eligibility for service and to inform service initiation.

    Schedule service delivery for community support services\u00A0 Complete preliminary RAI screener to identify needs for further client assessment and communicate with Care Planners\u00A0 Prepare and send out client service agreements, consent, and service information.

    Manages volunteers and staff within the program, taking the lead in orientation of program resources, training and in-services within the framework of VON Quality Management standards.

    Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
    Functions as a primary support contact between clients, health professionals, community support and internal team members.
    Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
    Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
    Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
    Participates in health and safety training including WHMIS and applies this knowledge in the workplace.

    Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

    Promotes the goals and values of VON and their role as an integrated community care provider.\u00A0

    Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.

    Abides by all VON policies and work practices.

    Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.

    Timely communication and follow up with clients, and community partners/professionals as required.

    Timely communication and follow up with internal staffEducation, Designations and Experience:


    Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.2-3 years of related experience in community and health-based care.1-2 years of experience in program planning and evaluation is an asset.

    Experience in volunteer administration an asset.
    Experience or understanding of the not-for-profit healthcare environment is an asset.
    Strong knowledge of education, facilitation and proficiency in training groups and/or individuals.

    Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.

    Proficiency in Windows OS and MS Office Suite programs.


    Other:
    Must have personal vehicle and possess both a current driver\u2019s license and proof of vehicle insurance.
    A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
    Ability to speak French is an asset in French Designated areas.

    Lift and carry using appropriate lifting techniques; u00A0\u00A0'', ''hiringOrganization'':
    { ''@type'':
    ''Organization'', ''name'': ''VON Canada (Ontario)'', ''logo'': '''' } ''employmentType'': ''Temporary, Part Time'', ''industry'': ''Other Healthcare \/ Client Support Roles'', ''identifier'': ''orHbtfww'', ''jobLocation'': [ { ''@type'':
    ''Place'', ''address'': { ''@type'':
    ''PostalAddress'', ''addressLocality'': ''Whitby'', ''addressRegion'': ''Ontario'', ''addressCountry'': ''Canada'' } } ], ''title'': ''Central Intake Coordinator, Hospice Program
    • Temporary, Part time 0.
    5'', ''baseSalary'': { ''@type'':
    ''MonetaryAmount'', ''currency'': '''', ''value'': { ''@type'':
    ''QuantitativeValue'', ''minValue'': '''', ''maxValue'': '''', ''unitText'': '''' } } } Central Intake Coordinator, Hospice Program
    • Temporary, Part time 0.
    5 Apply Apply Later Other Healthcare / Client Support Roles Whitby, Ontario Temporary, Part Time ReqID: 40112 Description Position at VON Canada (Ontario)

    Requisition Details:
    Temporary, Part-time (0.5 FTE)

    Program Name:
    Hospice Services Number of Hours Bi-Weekly: 37.5

    Work Schedule:
    Days

    Anticipated End Date:
    April 2025On-Call: No

    Job Summary:

    The Central Intake Coordinator serves as the first point of contact about the Community Support Services available for clients, caregivers, and referral services.

    As a Central Intake Coordinator, you will schedule service delivery for different community support services and work collaboratively with team members and community support partner agencies to maintain up to date services, information, and data.

    Working as the first point of contact, the Central Intake Team completes the initial intake of client phone calls pertaining to a verity of service request, information request, or concerns related to current services received.

    Communicates with funders, clients, and care teams to coordinate with program staff and process referrals, initiate services, implement service delivery changes, and address/ respond to phone inquiries from the community, customers, clients, doctors, service providers and other agencies.

    Coordinate service providers schedules and update them as new intakes are done Receive and coordinate all standardized documentation, data collection, and triaging of calls Determine eligibility for service and to inform service initiation.

    Schedule service delivery for community support services Complete preliminary RAI screener to identify needs for further client assessment and communicate with Care Planners Prepare and send out client service agreements, consent, and service information.

    Manages volunteers and staff within the program, taking the lead in orientation of program resources, training and in-services within the framework of VON Quality Management standards.

    Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
    Functions as a primary support contact between clients, health professionals, community support and internal team members.
    Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
    Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
    Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
    Participates in health and safety training including WHMIS and applies this knowledge in the workplace.

    Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

    Promotes the goals and values of VON and their role as an integrated community care provider.

    Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.

    Abides by all VON policies and work practices.

    Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.

    Timely communication and follow up with clients, and community partners/professionals as required.

    Timely communication and follow up with internal staffEducation, Designations and Experience:


    Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.2-3 years of related experience in community and health-based care.1-2 years of experience in program planning and evaluation is an asset.

    Experience in volunteer administration an asset.
    Experience or understanding of the not-for-profit healthcare environment is an asset.
    Strong knowledge of education, facilitation and proficiency in training groups and/or individuals.

    Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.

    Proficiency in Windows OS and MS Office Suite programs.


    Other:
    Must have personal vehicle and possess both a current drivers license and proof of vehicle insurance.
    A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
    Ability to speak French is an asset in French Designated areas.

    Lift and carry using appropriate lifting techniques; VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them.

    If you are in need of accessibility support, please visit our website at for further details.

    VON Canada is committed to embracing and celebrating diversity, equity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

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