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    technical support analyst - Calgary, Canada - EXSERSOL INC

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    Description
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years
    • or equivalent experience
    • Work setting

    • Consulting firm
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Computer and technology knowledge

    • Shell script
    • Linux
    • Unix
    • Networking hardware
    • Internet
    • Servers
    • Web service design
    • MS Office
    • MS Windows
    • SQL
    • TCP/IP
    • Wireless networks
    • XML
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Screening questions

    • Are you available for shift or on-call work?
    • Do you have previous experience in this field of employment?
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 42 hours per week

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