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    L2 IT Support Technician - Toronto, Canada - TEEMA

    TEEMA
    TEEMA Toronto, Canada

    1 day ago

    TEEMA background
    Full time
    Description
    Job Title: L2 IT Support Technician | End User Support, O356, Networking | Consulting Services Job ID: RM Location: Toronto, ONOverview:Are you a Level 2 IT Support Technician who lives and breathes O365? Have you worked in client facing positions and love doing top to bottom end user support? Do you have a solid understanding of networking for SMB's (firewalls, routers, etc.)? Do you consider yourself to be well spoken, outgoing, and are comfortable working in a client-facing capacity? If this sounds like you, this L2 IT Support Technician position could be a great fit What you will be doing:
    • Support multiple clients throughout the GTA
    • On-site, phone, remote and email support
    • Workstation and server support including hardware and software installations and troubleshooting
    • Assist with the planning and implementation of installs, moves, adds and changes of laptops, desktops and communication devices as needed
    • General VPN, wireless, cabling, peripherals, hardware and software knowledge is required
    • Analyze/solve problems in communications systems, if necessary, contacting the appropriate vendor to resolve issues.
      • Leverage your expertise, troubleshooting and problem-solving skills to solve customer issues
    • You will assist the L1 and L3 Support teams with managing the support case/ticketing queues, pro-actively managing each case with consistent and effective client communication until resolution and closure
    What you must have:
    • This is a customer eccentric position, and our customers demand complete fluency in English. Excellent written and verbal communication skills is a must have.
    • Proven experience and/or an ability to interact with users for all levels of technical inquiries, top to bottom end user support
    • 3+ years of hands-on experience supporting servers, routers, firewalls, systems and desktop applications including Wireless, LAN/WAN & VPN
    • Working Knowledge of: Microsoft Windows Servers (Physical and Virtual), Hyper-V, Sophos routers and WiFi Aps, Office365 and Azure
    • Team mentality. Proven ability to work effectively both independently and take direction within team environment.
    Nice to have:
    • A vehicle to get to and from client site
    For more information about TEEMA and to consider other career opportunities, please visit our website at By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.
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