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    Social Insight Project Manager H/F - Toronto, ON, Canada - Canadian Viewpoint Inc

    Canadian Viewpoint Inc
    Canadian Viewpoint Inc Toronto, ON, Canada

    1 week ago

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    Description

    Canadian Viewpoint is a medium sized market research firm in Richmond Hill, Ontario, immediately north of Toronto (Don Mills and Highway 7), with 30 years of experience in qualitative, quantitative, and new research technologies.

    We've fielded millions of surveys, completed thousands of face-to-face interviews, and recruited thousands of focus group participants.

    And, we've built cool new technology that allows our clients to conduct eye-tracking, to heat maps, facial coding, and more.

    Permanent, Full-Time

    The Project Manager orchestrates the show on their projects to ensure a positive client experience and that their projects are completed on-time, on-budget and to specification.

    The individual filling this role will be process-driven, proactively manage the project lifecycle, and show an unwavering commitment to exceeding client expectations.

    The Project Manager will also troubleshoot and problem solve throughout the lifecycle of the projects/studies to ensure the client is happy with their outcome.

    This position requires a strong technical aptitude, energetic drive, and the ability to multitask and prioritize.
    Confirm that project specs match quotation specs
    brief mall or on-site face-to-face studies with interviewers and supervisors in Toronto or/and other locations
    Manage survey programming/testing using internal and external resources
    Ensure survey quotas and sample plan meet expectations
    Report on all key survey metrics after pre-testing including net expected incidence and interview length
    Provide regular study performance field updates to client and/or client service person while monitoring projects in–field to ensure that deadlines are met
    Escalate quickly internally if a project falls off course
    Manage third party translation as/if required
    Co-ordinate tabulation/coding as/if required
    Ensure that project files are organized, up-to-date and archived regularly
    Manage sample

    Act as troubleshooter and problem solver throughout life cycle of project/study, immediately reporting any issues to client service person.


    • Excellent customer service or project management experience, ideally in the market research industry
    Excellent project management skills in a fast-paced environment
    Ability to manage multiple projects simultaneously
    General understanding of market research principles
    questionnaires, focus groups, interviews, mall intercepts, shelf-tests
    eye-tracking, heatmaps, facial coding, online qualitative
    Strong computer skills (e.g., Windows, MS Word, Excel, PowerPoint)
    We celebrate, support, and thrive on diversity among our employees.

    We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

    We also admire musical abilities and are still hoping to add a bass player or vocalist to our in-house band that already includes guitar, trumpet, and voice.


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