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Kitchener

    Specialist, Supplier Relationship Management - Waterloo, Canada - Sun Life

    Sun Life
    Sun Life Waterloo, Canada

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    :

    Reporting to the Manager, Supplier Relationship Management, this role supports the Operations team in Supplier Relationship Management who are responsible for day-to-day operational management of 3rd party suppliers. This role demands a resourceful, independent problem solver with proven relationship building skills, attention to detail, analytical capabilities as well as a diplomatic, yet direct approach to communication.

    What will you do?

  • Establish relationships and support integration of operational activities with new suppliers
  • Support, coach, mentor and provide training to junior team members
  • Act as point of escalation between service providers and internal business partners
  • Monitor Supplier Service Levels, defects and trends to identify root cause for recommendations to improve processes with suppliers and provide input into scorecards to evaluate performance
  • Foster a culture of innovation and continuous improvement by utilizing the Brighter Way Management System (BWMS) to drive change
  • Demonstrate and reinforce the ability to build relationships within and across teams, and with 3rd party partners
  • Lead supplier operational meetings and/or quarterly business reviews to foster strong relationships with suppliers and/or internal business partners
  • Understand the business impact of reported issues, recognizing high priority issues and escalating appropriately, driving for resolution with 3rd party suppliers or internal IT
  • Participate in various projects, identifying service changes with our 3rd party suppliers, and assessing their impact to our operational management
  • Contribute to Statement of Work (SOW) reviews, supporting to refine any details related to operational processes
  • Deliver insightful weekly updates to leadership, regarding current supplier performance and any supplier issues

    • What do you need to succeed?

  • Exemplary communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers
  • Ability to work effectively in a complex and evolving environment
  • Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
  • Take ownership of assigned tasks and assume accountability of outcomes
  • Demonstrated Client focus
  • Demonstrated collaborative and interactive style that initiates and facilitates discussion within the team and with our suppliers and business partners
  • Ability to apply critical thinking skills to processes, escalations and issue resolution
  • Ability to work independently and highlight solutions and recommendations to leadership
  • Detail oriented with the ability to understand how that detail fits into the bigger picture
  • Excellent coaching, mentoring and team-building skills
  • Aptitude and willingness to learn
  • Proficiency in Microsoft Office products such as Excel, PowerPoint, OneNote and Word

    • What will be nice to have?

  • In-depth knowledge of reporting tools (Microsoft Excel)
  • Supply Chain Certificate with focus on contract experience, including understanding of pricing model
  • Project Management skills or experience

    • What's in it for you?

  • Great Place to Work Certified in Canada and the US – 2022
  • Great Place to Work award for Best Workplaces for #HybridWork
  • 2022 Named "Best Places to Work" by Glassdoor – 2021
  • Canada Award for Excellence for Mental Health at Work
  • 2021 Flexible hybrid work model including in-country work-from-home if you prefer.
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